Until now, a Procedure only ran once a customer reached out. Now a website click, or a signal from your own systems, can start it, with Fin opening the conversation already knowing why the customer is there.
Help before the customer says a word: When one of your systems spots a problem, like a failed identity check, it brings Fin in to reach out and help.
The right action opens the right conversation: A click like "Reschedule my delivery" starts the matching Procedure with a relevant first message, instead of customers needing to fill out a form or reach out to the team.
The full power of Procedures, now proactive: The same end-to-end, multi-step resolution, now able to start without waiting for the customer to get in touch.
The right action opens the right conversation: A click like "Reschedule my delivery" starts the matching Procedure with a relevant first message, instead of customers needing to fill out a form or reach out to the team.
The full power of Procedures, now proactive: The same end-to-end, multi-step resolution, now able to start without waiting for the customer to get in touch.
