Performance metrics for Procedures
See how your Procedures are performing at a glance
The Procedures overview now shows how each Procedure performs, with Outcome rate, Resolution rate, and CX Score over the last 30 days, so you can spot which Procedures need attention.
Easily view key metrics: Three summary cards show Outcome rate, Resolution rate, and CX Score for Procedure conversations, each covering the last 30 days with an up or down trend against the previous 30.
Spot what needs attention: A per-Procedure Outcome rate column lets you tell at a glance which Procedures are doing their job and which need work.
No extra setup: The metrics appear right in the Procedures overview, so you get performance visibility where you already manage Procedures.
Spot what needs attention: A per-Procedure Outcome rate column lets you tell at a glance which Procedures are doing their job and which need work.
No extra setup: The metrics appear right in the Procedures overview, so you get performance visibility where you already manage Procedures.
