Monitors: Custom Scorecards
Define what good looks like for your business
Custom Scorecards let you set the quality criteria that matter to your business — tone, accuracy, resolution quality, and more — so every evaluation reflects your standards, not generic benchmarks.
Your standards, not defaults: Define quality signals that match your brand, industry, and support philosophy — from empathy and tone to technical accuracy.Consistent evaluation criteria: Every conversation is scored against the same scorecard, so QA is objective and repeatable across your whole team.Powers AI Scoring and Monitors: The scorecards you create become the foundation for automated AI Scoring and continuous Monitors — build once, apply everywhere.
