Monitors and Custom Scorecards now cover human support conversations, giving you a single quality management system across both Fin and your team, with no separate QA tooling required.
Unified QA: Run the same quality standards across Fin and human conversations from one place, replacing the need for separate QA tools.
Custom Scorecards for teammates: AI scores every human conversation against your scorecard automatically, so your team focuses on exceptions and coaching rather than manual review.
Review Queues: Track conversations that fall below your standards, assign fixes, and follow through on improvements with clear queues for your whole support operation.
Custom Scorecards for teammates: AI scores every human conversation against your scorecard automatically, so your team focuses on exceptions and coaching rather than manual review.
Review Queues: Track conversations that fall below your standards, assign fixes, and follow through on improvements with clear queues for your whole support operation.
