As Fin handles more of your queue, fewer people are watching it. Incident Detection watches every incoming conversation for you and flags an emerging incident within minutes, so you can start responding right away.
Automatic detection: Unusual spikes in conversation volume are flagged
against what is normal for your workspace, with no thresholds or
conditions to set up.Alerts that reach the right team: Slack and email alerts fire as soon as
an incident is detected, including outside working hours, with topic
alerts routed to the team that owns them.Respond with Operator: The Incidents screen shows severity, likely
cause, and how many customers are affected. From there Operator can
reply to affected customers in bulk or draft guidance so Fin answers
everyone who writes in next.
against what is normal for your workspace, with no thresholds or
conditions to set up.Alerts that reach the right team: Slack and email alerts fire as soon as
an incident is detected, including outside working hours, with topic
alerts routed to the team that owns them.Respond with Operator: The Incidents screen shows severity, likely
cause, and how many customers are affected. From there Operator can
reply to affected customers in bulk or draft guidance so Fin answers
everyone who writes in next.
