Fin Identities over Email
Give each brand its own Fin identity in email
Multiple Fin Identities now work over email, so each of your brands can present a distinct persona when Fin responds to inbound messages.
Brand-matched email responses: Each Fin identity has its own name and persona, so customers receive replies that feel like they're from the right brand.Multiple identities, one workspace: Manage all your brand identities from a single Intercom workspace — no separate accounts needed.Consistent with other channels: Fin Identities over email works alongside existing identity settings for chat and voice, giving you a unified brand experience everywhere.
