Fin over Email: Follow-up emails

Set exactly when Fin follows up over email

May 2026available-to-all
Fin over Email: Follow-up emails
Fin can now send a follow-up email to inactive customers. Set exactly how long Fin waits, from 1 hour to 7 days, or turn off follow-ups entirely.
Automatic follow-ups: Fin sends a secondary email when customers go quiet, keeping conversations active without manual intervention.
Customizable timer: Set exactly how long Fin waits before following up, from 1 hour to 7 days, replacing a hidden default with full visibility and control.

Opt-out option: Prefer no follow-up? Turn it off entirely, so Fin only does what your team wants.