Fin over Email: CC and multi-participant controls
Control exactly how Fin handles CC'd email conversations
Two new email settings let you decide whether Fin responds when it's CC'd rather than a direct recipient, and whether it replies to everyone on a thread or just the original sender.
CC response control: Choose whether Fin responds to conversations where it's added as a CC, not a direct recipient, so it only engages where you want it to.
Reply scope: Set whether Fin replies just to the original sender or to everyone on the thread, giving you full control over who receives its responses.
Full thread visibility: Fin applies the same resolution quality whether it's the primary recipient or CC'd, so no customer message goes unanswered unless you choose.
Reply scope: Set whether Fin replies just to the original sender or to everyone on the thread, giving you full control over who receives its responses.
Full thread visibility: Fin applies the same resolution quality whether it's the primary recipient or CC'd, so no customer message goes unanswered unless you choose.
