Escalations: Audience Targeting and Search
Target escalation rules to the right audience
Escalation rules can now be scoped to specific Fin Audiences, with a new search bar and audience item counts on the Audience Details page to stay auditable.
Audience-scoped escalations: Apply different escalation logic to different customer segments.Faster navigation: A new search bar on the Escalation page finds the rule you need instantly.Better auditability: Audience item counts show exactly what's active for each segment at a glance.
