Escalation Reporting
See why every Fin escalation happened
Two new conversation attributes show why Fin handed off and what triggered it. Break escalations down by reason, filter to a single cause, and see which guidance, escalation rules, or Procedures drive the most handoffs.
Escalation reason: Every escalated conversation carries a reason, from user requested and user is frustrated to out of scope and usage limit reached.
Escalation source: See which Procedure, guidance, escalation rule, custom answer, or data connector caused the handoff, so you know what to change.
Break it down: Filter to a single cause or compare reasons side by side to see what is driving the most escalations over time.
Escalation source: See which Procedure, guidance, escalation rule, custom answer, or data connector caused the handoff, so you know what to change.
Break it down: Filter to a single cause or compare reasons side by side to see what is driving the most escalations over time.
