CX Score Benchmarking
See how your CX Score compares to your industry
A new benchmarking panel in the Performance dashboard shows your percentile rank, how scores break down across your peer group, and what's driving ratings in your industry.
Percentile ranking: See where you stand among companies in your industry, for example "You're in the 75th percentile of ecommerce companies.”
Score distribution: Compare how customer ratings break down across your peer group versus your own workspace.
CX reason comparison: Understand what's driving CX scores in your industry versus your own workspace, so you know where to focus.
Score distribution: Compare how customer ratings break down across your peer group versus your own workspace.
CX reason comparison: Understand what's driving CX scores in your industry versus your own workspace, so you know where to focus.
