Voice Procedures let Fin handle complex, multi-step requests on a call, from verifying identities and processing refunds to changing subscriptions and booking appointments, connecting to your systems to take action.
Describe, don't script: Tell Operator the outcome, the information Fin must collect, and the end condition. Operator writes the steps, and you can edit them afterward.Takes action via your APIs: Fin can issue refunds, update records, look up account details, and verify information mid-call, confirming key details with the customer before it submits anything.
Test three ways: Walk through branching in Preview, run Simulations across caller behaviors, then try real calls with an isolated audience.
Test three ways: Walk through branching in Preview, run Simulations across caller behaviors, then try real calls with an isolated audience.
