The future of Fin and the Customer Agent category
Fin is now a Customer Agent, with roles across Service, Sales, and much more to come. Join us on May 14th to see our full vision for Fin, the Customer Agent category, and a groundbreaking new product announcement.
Thursday May 14, 2026
San Francisco + Online
We've been expanding the breadth and depth of Fin: 1) new roles for Fin as a Customer Agent, 2) new features to better manage and control Fin, 3) improvements to the harness layer, and 4) Fin Apex, our in-house proprietary model for Customer Experience that outperforms every other model in the world at this job.
All of these releases are building towards a unifying vision for the Customer Agent. On May 14th, we'll share our vision, our thinking, our plans and roadmap, and announce a groundbreaking new product as part of it. We'd love to see you there, in person or online.
Our vision and roadmap for Fin as the Customer Agent
Eoghan McCabe, CEO, Chairman & Co-Founder, Fin
Fin in action: demos from the cutting edge
Brian Donohue, VP of Product, Fin
Announcing a brand new Fin product
Brian Donohue, VP of Product, Fin
Fin stories and discussion with our leading customers
Customer panel (to be announced)
Fin Labs and networking
- Get in-person demos of everything Fin can do and chat with industry leaders and peers.