Fin outperforms Decagon on performance & control
Fin is the only complete, fully configurable AI Agent System—resolving complex queries and outperforming Decagon in performance, control, and partnership every time. Built on advanced AI technology with a no-code interface for total control.
- #1 in performance benchmarks
- Works with your helpdesk
See Fin in action—right here.
Choose an industry and explore a live version of Fin, then get started by contacting sales or starting a free trial.
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Fin is the highest performing customer agent on the market
Fin’s industry-leading resolution rate improves continuously
Resolution rate based on conversations where Fin had the opportunity to answer.
Fin wins every head-to-head test on resolution rate
Resolution rate based on independent testing conducted by Fin customers.
Fin outperforms Decagon. Every time.
Fin resolves 76% of queries on average, built by experts with 10+ years in AI and CS.
01
With Fin, you get a proven partner—offering expert guidance and long-term support from thousands of deployments.
02
Fin costs $0.99 per outcome with all features included, no hidden fees, and a 90-day guarantee.
03
| Feature | Fin |
|---|---|
| Performance | In head-to-head testing, Fin resolved 73% of customer queries—consistently outperforming Decagon. |
| Underlying Technology | Powered by the Fin AI Engine™—patented and performance-tested. Fully configurable inside a no-code workspace. |
| Configurability | Fully self-serve. Analyze, train, test, and deploy in one no-code workspace—no engineers required. |
| Complex Queries | Fin resolves the most complex customer queries with layered controls—combining prompts, code, and workflows, to execute advanced business processes and navigate complex systems with precision and reliability. |
| Quality Assurance | Fin lets you test answers, inspect sources and settings, and get tailored recommendations to continuously optimize performance. |
| Cost | $0.99 per resolution. Transparent and outcome-based. |
| Partnership | 10+ years of CS experience. Strategic partner throughout deployment and optimization. |
| Trust | G2 satisfaction score: 90/100. Leading AI agent in G2 Satisfaction Score for AI Customer Support Agents Software. Chosen by top AI companies like Anthropic. |
Fin is trusted by
thousands of customer
service leaders.
Fin helps businesses deliver faster, higher-quality support and resolves over 1 million conversations every week.
Fin fundamentally changed our support strategy. It helped us scale instantly, resolve over 50% of conversations, and save more than 1,700 hours in the first month. If you're debating whether to build or buy – buy Fin.”
We chose Fin after evaluating several other vendors. It came down to the maturity of the tool, how quickly we could get going, the fact that we could self-serve, and the results we saw right away.”
Fin fits seamlessly into your existing stack.
Fin connects to the systems and channels you already use. It works through MCP or API Data Connectors for your business tools, integrations with Intercom or your existing helpdesk, and native support for every channel from chat and email to voice.
- Connect Fin to your business tools with Data Connectors to solve complex customer queries.
- Fin seamlessly integrates with your existing helpdesk. No need to replace the systems your team spent years building.
- Fin works across every channel, including Voice, Email, Messenger, and Social Messaging.
You only pay when Fin resolves a query
- Leader on G2