Fin outperforms Decagon on performance, control, and partnership
Fin is the only complete, fully configurable AI Agent System—resolving more complex queries and outperforming Decagon in every head-to-head test. Built on cutting-edge AI technology with an easy-to-use, no-code interface that gives you complete control—Fin delivers unmatched customer service that fast growing brands can trust.
Why Fin?
Fin outperforms Decagon. Every time.
Fin delivers consistent performance you can trust
Fin resolves 59% of queries on average, built by experts with 10+ years in AI and CS.
Decagon often underdelivers, with accuracy issues, hallucinations, and plateauing resolution rates.
The only complete, fully configurable AI Agent System—no code required
Teams can analyze, train, test, and deploy changes to Fin from a fully configurable, no-code workspace.
Decagon requires vendor support for most changes—slowing optimization and limiting visibility, speed, and control.
Support that doesn’t stop at setup
With Fin, you get a proven partner—offering expert guidance and long-term support from thousands of deployments.
Decagon’s support fades post-launch, lacking the experience and scale to deliver a lasting partnership.
Fin offers better value and predictable pricing
Fin costs $0.99 per resolution with all features included, no hidden fees, and a 90-day guarantee.
Decagon’s opaque pricing, add-on fees, and custom plans make ROI hard to predict.
Resolution rate based on independent testing conducted by Fin customers.
Compare Fin
Fin vs. Decagon
| Performance | In head-to-head testing, Fin resolved 73% of customer queries—consistently outperforming Decagon. |
| Underlying Technology | Powered by the Fin AI Engine™—patented and performance-tested. Fully configurable inside a no-code workspace. |
| Configurability | Fully self-serve. Analyze, train, test, and deploy in one no-code workspace—no engineers required. |
| Complex queries | Fin Tasks combine natural language instructions with deterministic rules that enable Fin to resolve the most complex queries, and follow multi-step processes—through a no-code experience anyone on your team can manage. |
| Quality assurance | Fin’s complete, fully configurable AI Agent System lets you test answers, inspect sources and settings, and get tailored recommendations to continuously optimize performance. |
| Cost | $0.99 per resolution. Transparent and outcome-based. |
| Trust | 10+ years of CS experience. Strategic partner throughout deployment and optimization. |
Customer Testimonials
Fin is trusted by thousands of customer service leaders.
We chose Fin after evaluating several other vendors. It came down to the maturity of the tool, how quickly we could get going, the fact that we could self-serve, and the results we saw right away.
Yair Gal, Support Lead at Consensys
Fin fundamentally changed our support strategy. It helped us scale instantly, resolve over 50% of conversations, and save more than 1,700 hours in the first month. If you're debating whether to build or buy – buy Fin.
Isabel Larrow, Product Support Operations at Anthropic
Integrations
Fin works with
any helpdesk.
Fin integrates with any helpdesk like Intercom, Zendesk, Salesforce, and more - no migration required.
Pricing
Simple, outcome-
based pricing
#1 AGENT ON G2
FIN MILLION DOLLAR GUARANTEE
$0.99
per resolution
50 resolutions per month minimum
