Fin outperforms Gorgias on performance, transparency, and cost
Fin is the best-performing AI Agent for ecommerce—resolving customer issues, protecting your brand, and driving conversions. With deep integrations and on-brand automation, Fin helps you build lasting customer loyalty and scale your support without adding headcount around peak shopping seasons.Fin outperforms Gorgias
on performance,
transparency, and cost
Fin outperforms Gorgias
on performance,
transparency, and cost
Fin is the best-performing AI Agent for ecommerce—resolving customer issues, protecting your brand, and driving conversions. Fin helps you build lasting customer loyalty and scale your support without adding headcount.
The best-performing AI Agent for ecommerce support
Fin resolves 67% of customer queries on average, and is built by a world-class team with over a decade of experience in AI and CS.
Gorgias AI Agent is inconsistent with resolution rates, which can be detrimental when every unanswered question risks an abandoned cart
Handles the most complex ecommerce workflows
Fin goes beyond FAQs. Fin can work your ecommerce tech stack, including Shopify, Stripe, and internal tools
Gorgias AI lags behind in advanced capabilities and struggles with multi-step, revenue-sensitive queries
Works with any helpdesk
Set up Fin in under an hour and integrate directly into your existing support and ecommerce stack
Gorgias AI is only available inside the Gorgias Helpdesk, forcing teams into its ecosystem and limiting flexibility as your business evolves
Visibility that protects revenue and loyalty
With Fin, every answer is inspectable, and Fin Insights provides unmatched visibility through CX Score, Performance, Topics Explorer, and Optimize dashboards
Gorgias’ reporting is shallow and unclear, leaving brands blind to AI performance. Resulting in missed opportunities to save sales, upsell, or retain customers
Fin vs. Gorgias
Fin vs. Gorgias
| PERFORMANCE | 67% average resolution rate that improves 1% every month |
| COMPLEX QUERIES | Fin resolves the most complex customer queries using layered controls that combine prompts, code, and workflows |
| UNDERLYING TECHNOLOGY | Powered by the Fin AI Engine™-patented and performance-tested |
| CONFIGURABILITY | Fully self-serve. Analyze, train, test, and deploy in one no-code workspace—no engineers required |
| SCALABILITY | Handles complex queries across workflows, systems, and channels |
| COST | $0.99 per resolution. Transparent and outcome-based |
| TRUST | Chosen by top ecommerce companies like WHOOP and Nuuly. Ranked #1 AI Agent on G2 for customer satisfaction |
Trusted by leading
consumer brands
Trusted by leading
consumer brands
Ecommerce Customer
Because Fin is on 24/7, we’re getting insights in hours instead of days – whether it’s product confusion, a checkout bug, or pricing sensitivity
Emily Shirley, Business Manager, Growth at WHOOP
Ecommerce Customer
Fin has been a game-changer by retrieving critical order information, like status updates and tracking details from Shopify. Fin resolves even our complex inquiries efficiently without involving our Customer Care team
Amanda Brown, Chief of Staff at GoodBuy Gear
Fin works with
any helpdesk
Fin works with
any helpdesk
Fin integrates with any helpdesk like Intercom, Zendesk, Salesforce, and more - no migration required
Fin works with any helpdesk
Set up Fin with your existing helpdesk or as part of the Intercom Customer Service Suite—with support for additional platforms and custom channels.
- Set up in under an hour.
- Integrates into your current support channels—tickets, email, live chat, and more.
- Follows your existing assignment rules, automations, and reporting.
- Escalates to agents in your preferred inbox.
Simple, outcome-
based pricing
#1 AGENT ON G2
FIN MILLION DOLLAR GUARANTEE
$0.99
per outcome
50 outcomes per month minimum