Fin outperforms Gorgias on performance, transparency, and cost
Fin is the best-performing AI Agent for ecommerce—resolving customer issues, protecting your brand, and driving conversions. With deep integrations and on-brand automation, Fin helps you build lasting customer loyalty and scale your support without adding headcount around peak shopping seasons.
- Works with your helpdesk
- #1 in performance benchmarks
Fin outperforms Gorgia on performance, transparency, and cost
Fin resolves 76% of customer queries on average, and is built by a world-class team with over a decade of experience in AI and CS.
01
Fin goes beyond FAQs. Fin can work your ecommerce tech stack, including Shopify, Stripe, and internal tools
02
With Fin, every answer is inspectable, and Fin Insights provides unmatched visibility through CX Score, Performance, Topics Explorer, and Optimize dashboards
03
| Feature | Fin |
|---|---|
| Performance | 76% average resolution rate that improves 1% every month. |
| Complex Queries | Fin resolves the most complex customer queries using layered controls that combine prompts, code, and workflows. |
| Underlying Technology | Powered by the Fin AI Engine™-patented and performance-tested. |
| Configurability | Fully self-serve. Analyze, train, test, and deploy in one no-code workspace—no engineers required. |
| Scalability | Handles complex queries across workflows, systems, and channels. |
| Cost | $0.99 per resolution. Transparent and outcome-based. |
| Trust | Chosen by top ecommerce companies like WHOOP and Nuuly. Leading AI Agent on G2 for customer satisfaction. |
Fin is the highest performing customer agent on the market
Fin’s industry-leading resolution rate improves continuously
Resolution rate based on conversations where Fin had the opportunity to answer.
Fin wins every head-to-head test on resolution rate
Resolution rate based on independent testing conducted by Fin customers.
Fin is trusted by
thousands of customer
service leaders.
Fin helps businesses deliver faster, higher-quality support and resolves over 1 million conversations every week.
Because Fin is on 24/7, we’re getting insights in hours instead of days – whether it’s product confusion, a checkout bug, or pricing sensitivity”
Fin has been a game-changer by retrieving critical order information, like status updates and tracking details from Shopify. Fin resolves even our complex inquiries efficiently without involving our Customer Care team”
Fin fits seamlessly into your existing stack.
Fin connects to the systems and channels you already use. It works through MCP or API Data Connectors for your business tools, integrations with Intercom or your existing helpdesk, and native support for every channel from chat and email to voice.
- Connect Fin to your business tools with Data Connectors to solve complex customer queries.
- Fin seamlessly integrates with your existing helpdesk. No need to replace the systems your team spent years building.
- Fin works across every channel, including Voice, Email, Messenger, and Social Messaging.
You only pay when Fin resolves a query
- Leader on G2