Improve customer engagement with the #1 AI Agent
Fin is the best-performing AI Agent for customer service. Resolve the most complex customer queries with accuracy, speed, and reliability.
- #1 in performance benchmarks
- Measure real-time engagement
Enhance your engagement strategy
Built by a world-class team with over a decade of experience in AI and customer service, Fin delivers outstanding customer experiences unmatched by any other AI Agent.
Train Fin on your knowledge, data, policies, and tone of voice. Fin uses its knowledge to create complete, accurate answers.
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Fin doesn’t just answer questions. It takes action, finding information to personalize and resolve issues fast.
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Fin helps customers anytime, reading and understanding images like screenshots, invoices, and error messages.
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Test and refine in real time.
Fin's industry-leading capabilities let you train, test, deploy, and analyze all in one workspace. It's designed to help you fine-tune quality and drive continuous performance improvements—no code required.
Train Fin on your Procedures, knowledge, and policies, so it follows your rules and resolves complex, multi-step queries accurately and reliably.
Run fully simulated customer conversations from start to finish to see exactly how Fin will behave before going live, so you know your Procedures work as intended.
Deploy Fin across phone, email, chat, Slack, and more, so every customer receives accurate, personalized responses wherever they reach out.
Monitor performance, spot trends, and optimize with AI-powered Suggestions, then use those Insights to retrain Fin and continuously improve your customer experience.
Fin outperforms every competitor.
With an average resolution rate of 76%, Fin resolves more customer questions than any other AI Agent. In every head-to-head test, Fin wins.
Fin's average resolution rate improves continuously
Resolution rate based on conversations where Fin had the opportunity to answer.
Fin wins every head-to-head test on resolution rate
Resolution rate based on independent testing conducted by Fin customers.
Trusted by thousands of customer service leaders
Fin helps businesses deliver faster, higher-quality support and resolves over 1 million conversations every week.
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We’re looking to expand Fin across the entire client lifecycle – from first-time visitors to five-year members. It’s about retention, engagement, and making sure every interaction feels premium.”
People are really enjoying interacting with Fin AI Agent – we have an overall CSAT of 95%. The coolest feedback I received was from a customer who went on LinkedIn to compliment the support they received. And the best part? They were talking to Fin.”
After introducing Fin, we saw a huge jump in both resolution rate and customer satisfaction. Our resolution rate went up from around 15% with the HubSpot bot to 40% with Fin, and Fin CSAT now sits above 80%.”
Fin fits seamlessly into your existing stack.
Fin connects to the systems and channels you already use. It works through MCP or API Data Connectors for your business tools, integrations with Intercom or your existing helpdesk, and native support for every channel from chat and email to voice.
- Connect Fin to your business tools with Data Connectors to solve complex customer queries.
- Fin seamlessly integrates with your existing helpdesk. No need to replace the systems your team spent years building.
- Fin works across every channel, including Voice, Email, Messenger, and Social Messaging.
You only pay when Fin resolves a query
- Leader on G2