Automate all your customer service with the #1 AI Agent
Purpose-built to resolve the most complex customer queries—Fin delivers the highest-quality customer experiences and the highest resolution rates.
- Works with your helpdesk
- #1 in performance benchmarks
Complete capabilities.
Total control.
Fin's industry-leading capabilities let you train, test, deploy, and analyze all in one workspace. It's designed to help you fine-tune quality and drive continuous performance improvements—no code required.
Train Fin on your Procedures, knowledge, and policies, so it follows your rules and resolves complex, multi-step queries accurately and reliably.
Run fully simulated customer conversations from start to finish to see exactly how Fin will behave before going live, so you know your Procedures work as intended.
Deploy Fin across phone, email, chat, Slack, and more, so every customer receives accurate, personalized responses wherever they reach out.
Monitor performance, spot trends, and optimize with AI-powered Suggestions, then use those Insights to retrain Fin and continuously improve your customer experience.
Fin outperforms every competitor.
With an average resolution rate of 76%, Fin resolves more customer questions than any other AI Agent. In every head-to-head test, Fin wins.
Fin’s industry-leading resolution rate improves continuously
Fin wins every head-to-head test on resolution rate
Resolution rate based on independent testing conducted by Fin customers.
Trusted by leading customer service teams.
Fin far exceeded our expectations. It’s now involved in 99% of conversations and successfully resolves up to 65% end-to-end—even the more complex ones. It's in a completely different league.”
What I like about Fin is that we control it. We don't need engineers to make it work. We can adapt it ourselves.”
Fin fits seamlessly into your existing stack.
Fin connects to the systems and channels you already use. It works through MCP or API Data Connectors for your business tools, integrations with Intercom or your existing helpdesk, and native support for every channel from chat and email to voice.
- Connect Fin to your business tools with Data Connectors to solve complex customer queries.
- Fin seamlessly integrates with your existing helpdesk. No need to replace the systems your team spent years building.
- Fin works across every channel, including Voice, Email, Messenger, and Social Messaging.
You only pay when Fin resolves a query
- Leader on G2