Fin Personalisation
Fin now greets customers by name and personalises answers using their data
Fin can now access customer information, including name, email, and location, out of the box. It uses this to personalise greetings and tailor answers, making every conversation feel more relevant and human.
Out-of-the-box customer context: Fin automatically sees user attributes like name, email, and location. No custom configuration required to get started.Personalised greetings: Fin addresses customers by name and adapts its opening message based on who it's talking to, creating a more natural first impression.More relevant answers: Customer context helps Fin tailor its responses to the individual, not just the question, improving resolution quality and satisfaction.
