The best Agent for customer service, now on Freshdesk
Perfect customer experiences no longer come with a migration project. Fin resolves 67% of customer queries on average, and handles multi-step queries end to end. Your customers get fast, accurate answers. Your team stays on Freshdesk.
Fin for Freshdesk
performance
Perfect customer experiences. No migration required.
Fin handles complex multi-step queries, taking you from 30% to 70% resolution rates. Fewer tickets reach your team, cost to serve drops, and your customers get a great experience.
Resolves multi-step queries end to end
Fin handles refunds, cancellations, and account changes, using your business logic, customer data in Freshdesk, and live data from third party systems.
Built on Apex, custom CX models
Fin is powered by Fin APEX 1.0, proprietary models built for customer service that beat frontier models on accuracy and speed, trained by a 60-person research team.
Fin far exceeded our expectations. It's now involved in 99% of conversations and successfully resolves up to 65% end-to-end – even the more complex ones. It's in a completely different league.”
Fin for Freshdesk
configurability
Your team controls Fin. No consultants needed.
Fin is built to be intuitive. Configure, manage, and optimize Fin yourself without consultants or developers.
What I like about Fin is that we control it. We don’t need engineers to make it work. We can adapt it ourselves.”
Fin for Freshdesk
seamless integration
Fin integrates seamlessly with Freshdesk.
Fin connects to Freshdesk via API, syncs your Solution Articles and customer data, and follows your existing automation rules. No need to replace the systems your team spent years building.
Freshdesk stays your system of record
Every conversation, ticket, and contact remains in Freshdesk. Fin writes back transcripts, summaries, and field updates, so your reporting and workflows continue uninterrupted.
Every handoff includes the full conversation
When Fin escalates, your agents get the complete conversation transcript and context in Freshdesk, so they pick up exactly where Fin left off.
Personalized answers using your Freshdesk data
Fin uses customer attributes and ticket data from Freshdesk, along with live data from your connected systems, so every response has the full context to resolve the query.
Resolve queries across every channel Freshdesk supports.
Fin works across Freshdesk tickets and Freshchat messaging, so every customer gets fast, accurate support, no matter how they reach out.
Fin resolves inbound Freshdesk email tickets with full thread support from day one, so conversations don't start over when customers reply.
Fin Messenger
Fin Messenger handles live chat on your website or app, and supports WhatsApp through Freshchat. When Fin escalates, your agents get the full conversation history, so they pick up exactly where Fin left off.
You only pay when
Fin resolves a query.
Per OutcomeMinimum commitments apply
Pay for outcomes
Fin charges $0.99 when the customer's problem is solved, or when a Procedure you've configured executes successfully.
No hidden costs
Deploy Fin on Freshdesk without adding per-agent costs or upgrading to a higher platform tier.
