- No migration required
- #1 in performance benchmarks
- Fin Million Dollar Guarantee
Get Fin and keep your team on Freshdesk
Fin, the best-performing AI Agent for customer service, works with Freshdesk and Freshchat, so you can resolve more customer queries without any migration or changes to your setup.
Fin connects to your Freshdesk setup in minutes
01Fin integrates with both Freshdesk and Freshchat via API, syncing your knowledge base, customer data, and automation rules. There's no platform migration. Freshworks stays your system of record.
Fin connects to your Freshdesk and Freshchat instances through their APIs with separate, secure credentials for each. Your existing knowledge base articles power Fin's responses from day one.
Sync your knowledge base, connect to Freshdesk and Freshchat, deploy Fin on your channels, and start analyzing results. Most teams are live the same day.
Every conversation, ticket, and contact remains in Freshworks. Fin writes back transcripts, summaries, and field updates so your reporting and workflows continue uninterrupted.
Configure Fin to work like your best agents
02Define how Fin speaks, what it handles, and when it escalates, so Fin fits your Freshdesk workflows, follows your automation rules, and resolves queries with accuracy.
When Fin can't resolve a query, it escalates to your human agents with the full conversation transcript. Customers can choose live chat via Freshchat or create a Freshdesk ticket: you control the handoff.
Fin detects the customer's language and responds natively. No separate configuration per language: it works automatically across your entire Freshdesk knowledge base.
Set resolution caps, define which queries Fin handles, and control costs with built-in usage controls. You only pay for what Fin resolves.
Resolve queries across every Freshworks channel
03Fin works with Freshdesk tickets, Freshchat messaging, and Fin Messenger, so every customer gets fast, accurate support no matter how they reach out.
Analyze every conversation into actionable insight
04Fin analyzes every interaction to surface performance metrics, topic trends, and knowledge gaps, so you can continuously improve your support without digging through Freshdesk reports manually.
Simple, outcome-based pricing.
$0.99
per outcome
Minimum commitments apply
The Fin $1M Guarantee
Love Fin or your money back
Fin is the best-performing AI Agent, consistently beating competitors in head-to-head evaluations. That’s why we offer the Fin Million Dollar Guarantee.
If you sign up for Fin and are not 100% satisfied in your first 90 days, we will give you up to $1M of your money back, no questions asked.
If you sign up for our Fin Guarantee Success Program and do not achieve at least a resolution rate of 65%, we will pay you $1M. This program is designed for high volume customers.
Eligibility criteria:
We’re excited to partner with all high volume customers (over 250k monthly conversions) in North America and Europe. Phase one of this program will admit customers on Intercom Helpdesk or Zendesk.
Apply nowFAQs
How does Fin work with Freshdesk and Freshchat?
Fin connects to both Freshdesk and Freshchat via their APIs. These are configured separately with their own credentials. For Freshdesk, Fin handles tickets assigned through your automation rules. For Freshchat, Fin Messenger handles live conversations and escalates to Freshchat agents with the full transcript. In both cases, Freshworks remains your system of record.
Do I need both Freshdesk and Freshchat?
No. Freshdesk (tickets) and Freshchat (live messaging) are separate Freshworks products, and each requires its own API connection to Fin. You can use one or both depending on your support channels. The setup for each takes minutes.
What reporting and analytics are available?
All of Fin's activity is tracked in your Freshworks account. Fin Insights gives you an AI-powered view of resolution rates, topic trends, and customer sentiment. You can also use Fin's CX Score analytics to identify knowledge gaps and continuously improve your support quality.