The #1 AI Agent for all your customer service
Fin is the best-performing and most powerful AI Agent, resolving more complex queries and delivering higher resolution rates than any other AI Agent.
- #1 in performance benchmarks
- Works with your helpdesk
Complete capabilities.
Total control.
Fin's industry-leading capabilities let you train, test, deploy, and analyze all in one workspace. It's designed to help you fine-tune quality and drive continuous performance improvements—no code required.
Train Fin on your Procedures, knowledge, and policies, so it follows your rules and resolves complex, multi-step queries accurately and reliably.
Run fully simulated customer conversations from start to finish to see exactly how Fin will behave before going live, so you know your Procedures work as intended.
Deploy Fin across phone, email, chat, Slack, and more, so every customer receives accurate, personalized responses wherever they reach out.
Monitor performance, spot trends and optimize with AI-powered suggestions. Operator acts on those insights, tuning Fin, keeping your knowledge current and scaling automation as your business changes, so your customer experience improves continuously.
Fin outperforms every competitor.
With an average resolution rate of 76%, Fin resolves more customer questions than any other AI Agent. In every head-to-head test, Fin wins.
Fin's average resolution rate improves continuously
Resolution rate based on conversations where Fin had the opportunity to answer.
Fin wins every head-to-head test on resolution rate
Resolution rate based on independent testing conducted by Fin customers.
Trusted by
leading companies.
Fin helps businesses deliver faster, higher-quality support and resolves over 2 million conversations weekly.
We’ve been seeing around 560,000 resolutions a month with Fin, at about a 79% resolution rate, which is incredible when you think of all the conversations that are not funneling to our human team.”
Our team was supposed to be double the size by this time, probably more than double. Customer satisfaction is one of our North Star metrics, and our human-AI approach to support has enabled us to maintain a CSAT score of 95% and above.”
We’ve seen nearly a million dollars in ROI from Fin – and what’s really important to me is that we’ve kept our small, tight-knit team with that scrappy startup mentality, still moving fast and delivering great customer support.”
Fin fits seamlessly into your existing stack.
Fin connects to the systems and channels you already use. It works through MCP or API Data Connectors for your business tools, integrations with Intercom or your existing helpdesk, and native support for every channel from chat and email to voice.
- Connect Fin to your business tools with Data Connectors to solve complex customer queries.
- Fin seamlessly integrates with your existing helpdesk. No need to replace the systems your team spent years building.
- Fin works across every channel, including Voice, Email, Messenger, and Social Messaging.
You only pay when Fin resolves a query
- Leader on G2