Intercom

The AI Agent built for enterprise scale

Fin is the best-performing AI Agent for enterprise customer service,designed to improve the customer experience at every touchpoint. Backed by 6,000+ AI deployments, every implementation is tailored to your strategy, your systems, and supported by a team committed to your long-term success.

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Supports complex queries

Built to handle complex, time-consuming queries

01Fin automates your most complex support queries end-to-end, like verifying identities, updating accounts, and resolving technical issues. It follows your processes, accesses data, and executes business logic with enterprise-grade precision and control.

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Financial servicesFin handles workflows like managing subscriptions, processing chargebacks, or verifying account information securely and compliantly. Fin collects the right information, verifies the information provided, and uses live system data like transaction history or account status to take the right action automatically, resolving the issue without human agent involvement or handing off at the right time.
SAASFin automates complex workflows like managing subscriptions, handling invoice requests, and updating account settings. It collects the necessary context, confirms intent, and uses live system data to take action instantly, resolving queries without manual routing, delays, or agent involvement.
EcommerceFin resolves queries like order cancellations, shipping updates, returns, and abandoned carts. Fin checks order status in real time, confirms what the customer wants to change, issues refunds instantly, and re-engages shoppers with timely, personalized prompts. This improves the customer experience while freeing up human agents.
GamingFin supports players with fast, reliable help for issues like account recovery, in-game refunds, and ban appeals. Fin collects the right context, validates requests using system data, and escalates complex cases with full history so players stay engaged and human agents can focus where it counts.
Fig 1.E
Illustration showing Fin taking instant actions across connected systems (mobile)
Automates time-consuming queries

Fin resolves the most complex customer queries using prompts, code, and workflows, enabling Fin to execute advanced support processes and navigate complex systems with precision and reliability.

Fig 1.F
Dashboard visual for monitoring Fin performance and optimization (mobile)
Monitor performance and optimize behavior

Track how Fin performs across conversations. Understand how it responds, why it acts, and where to improve. You get full visibility and the control to refine behavior over time.

We trained Fin to automate subscription pauses and cancellations using simple, natural language instructions and by connecting directly to our backend system. It now checks billing dates, UPS scans, and account status automatically, then takes the right action: pause, cancel, or refund.

Natalie HurstSr. Director of Customer Success
Works with your systems

Designed to work seamlessly with your existing systems

02Deploying Fin doesn't mean rebuilding your stack from scratch. It integrates with your existing platforms, tools, and systems, so you can move fast without disrupting your systems or retraining your teams. And when your needs are unique, we build with you.

Fits your workflows and systemsFin connects with your helpdesk, data sources, and systems, including support for MCP.
Deploy what you need, where you need itFin is modular by design. You can start with the use cases that matter most and expand over time, without needing to overhaul your architecture or commit to a single vendor.
Control without engineering bottlenecksYour team can configure, test, and optimize Fin directly. No vendor tickets, no waiting on engineering. You stay in control and can make changes quickly.

We were impressed by how seamlessly Fin integrated with our Salesforce instance. It's clear the team built this with a deep understanding of how complex Salesforce environments can be and designed it to deliver value fast.

Alison EdgleyVP of Customer Service
Security, Compliance & Governance

Industry-leading security, reliability, and governance

03Fin is a leader in enterprise-grade security and reliability: certified, encrypted, and governed for responsible AI at scale. With industry-leading uptime, real-time scaling, and multi-layer failovers, Fin stays online during peak events and outages, delivering unmatched resilience and trust.

Fig 3.A
Visualization of transparent AI governance with auditable decisions
Transparent AI governance

You get full visibility into Fin's decisions, behavior, and data flows so your teams can audit, control, and adapt how Fin performs. Our ISO 42001 and AIUC-1 certifications ensure responsible AI governance at every level.

Fig 3.B
Architecture diagram emphasizing proven reliability and failover
Proven reliability under pressure

Fin delivers 99.97% uptime, backed by multi-level failovers and real-time monitoring to ensure continuity during surges, launches, or crises. This is enterprise-grade resilience, built on over a decade of experience.

Fig 3.C
Badges representing enterprise certifications like SOC 2, HIPAA, GDPR
Certified for enterprise use

Fin meets key security and privacy standards, including SOC 2, HIPAA, and GDPR, with full encryption, global data residency, and regional workspaces to meet local requirements.

A proven partner

A proven partner for AI Transformation

04With thousands of AI deployments and deep CS expertise, we know what AI transformation takes across customer experience, operations, and org design. From day one, our Deployment Services team, along with our trusted partner network, works alongside yours to launch quickly and scale Fin strategically.

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20
Days to launch Fin
Tailored implementation, managed by our team from day one.
<01month
72%
Average Fin resolution rate
Teams see stronger results when they launch with our team.
97%
Customer satisfaction
Customers consistently have a positive experience with our team.
Some of the partners in our network
Guarantee

Fin Million Dollar Guarantee

05Fin is the highest performing AI Agent, consistently beating competitors in head-to-head evaluations. That's why we offer the Fin Million Dollar Guarantee.

  • LEADER ON G2

  • 2M+ conversations resolved monthly

If you sign up for our Fin Guarantee Success Program and do not achieve at least a resolution rate of 65%, we will pay you $1M.

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Eligibility criteria:

We’re excited to partner with all high volume customers (over 250k monthly conversations) in North America and Europe. Phase one of this program will admit customers on Intercom.

FAQs

FAQs

What is Fin for enterprise?

Fin is an AI agent built for enterprise customer service. It resolves complex queries across every channel, integrates with existing helpdesks like Zendesk and Salesforce without migration, and meets enterprise security standards including SOC 2, HIPAA, GDPR, and ISO 42001. Over 8,000 companies use Fin, with an average resolution rate of 67%.

How does Fin handle complex enterprise support queries?

Fin uses Procedures to automate complex queries end-to-end. You train Fin on your processes in natural language, add branching logic for precision, and connect to your systems to take actions like verifying identities, processing refunds, or updating accounts. Simulations let you test Fin across real-world scenarios before anything reaches customers.

Does Fin work with my existing helpdesk?

Yes. Fin connects natively to Zendesk, Salesforce, Freshdesk, HubSpot, and more. Setup takes under an hour for platforms with pre-built integrations. Fin follows your existing ticket assignment rules and works within your current workflows, so there is no disruption to your team. See all supported integrations.

How does Fin work with Salesforce?

Fin integrates directly with Salesforce Service Cloud, reading and updating contact records, case fields, and Flows. It resolves cases assigned through your Salesforce automation rules and writes transcripts and summaries back to Salesforce. No migration required. Learn more about the Salesforce integration.

How does Fin work with HubSpot?

Fin integrates with HubSpot Service Hub, using your CRM data to personalize responses and syncing resolved conversations back to HubSpot. It works within your existing setup with no migration or retraining needed. Learn more about the HubSpot integration.

How does Fin work with Freshdesk?

Fin connects to Freshdesk to resolve tickets, follow your existing routing rules, and sync conversation data back to your workspace. Setup uses pre-built integrations with no migration required. Learn more about the Freshdesk integration.

Do I need to migrate away from my helpdesk to use Fin?

No. Fin works alongside your existing helpdesk without migration. You can run Fin as an AI layer on top of Zendesk, Salesforce, Freshdesk, or HubSpot, keeping your current setup, workflows, and reporting intact. You can also run Fin with Intercom for the deepest integration and unified reporting.

Can Fin connect to legacy or custom systems?

Yes. Fin uses no-code data connectors to integrate with any system that has an API, including legacy systems that use XML. Data connectors automatically convert XML responses to JSON, expanding compatibility. For more complex integrations, Fin supports REST APIs, SDKs, and MCP connections to your internal tools.

What security certifications does Fin hold?

Fin holds SOC 2 Type II, ISO 27001, ISO 27701, ISO 27018, HIPAA, HDS, ISO 42001, and AIUC-1 certifications. ISO 42001 covers AI-specific governance, and AIUC-1 includes quarterly adversarial testing across enterprise risk scenarios. All compliance documentation is available at the Trust Center.

What is Fin's uptime for enterprise customers?

Fin delivers 99.97% uptime, backed by multi-level failovers and real-time monitoring to maintain service continuity during traffic surges, product launches, or outages. This resilience is built on over a decade of infrastructure investment.

How do enterprises manage AI risk with Fin?

Fin provides multiple layers of risk management. Simulations let you test Fin across real-world scenarios before deployment. Deterministic controls (if/else logic and code) ensure Fin follows exact rules for sensitive processes. Custom roles control workspace permissions, and activity logs provide full auditability. If safety parameters are not met, Fin escalates to human support.

What channels does Fin support for enterprise?

Fin works across every major support channel including live chat, email, phone, SMS, WhatsApp, Instagram, and Facebook. Fin Voice handles phone support with natural, AI-powered conversations. You can also embed Fin into custom products using the Fin API Platform. See all supported channels.

How long does it take to deploy Fin?

Most enterprise deployments launch within 20 days. A dedicated Deployment Services team works alongside yours from day one to configure, integrate, and optimize Fin. Teams that launch with Deployment Services achieve a 72% average resolution rate and 97% satisfaction with the process.

How do I evaluate Fin for my organization?

You can try Fin risk-free through the Fin Million Dollar Guarantee, which gives you 90 days to evaluate with a full refund if not satisfied. For a structured approach, follow our evaluation guide to test Fin against your specific support scenarios, or request a demo for a guided walkthrough.

What is the Fin Million Dollar Guarantee?

The Fin Million Dollar Guarantee has two programs. The Money-Back Guarantee gives new customers a full refund (up to $1M) if not satisfied within 90 days. The Performance Guarantee, for high-volume customers with 250k+ monthly conversations, guarantees at least a 65% resolution rate or Fin pays $1M.

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