Right now is the most important moment in the history of customer service. Find out what it means for your career and seize the moment by learning.

An essential level-set on the north start of CX in the AI ear, the attributes of a scaled organization, and the anti-patterns to guard against.

Burying Fin in workflows adds friction to the customer experience and limits your ability to collect invaluable insights. Find how you can go 'Fin First' while still maintaining control over what Fin answers.

If you're using Fin primarily for FAQs, you're leaving resolution rate on the table. Data Connectors are the key to unlocking personalized, action-based conversations — and this session shows you exactly how to get there.

Content and Guidance doesn't just lay the foundation, they allow you to reach incredibly high automation without technical configuration. See how rigor and attention to the "basics" can achieve incredible results.

Procedures are Fin's most powerful capability — and the biggest lever for teams ready to go well beyond basic resolution. An in-depth technical walkthrough covering use cases, setup, simulation testing, and best practices.

Join our Community Experts and Customer Success team to get questions answered live. Come on stage to get dedicated attention or just listen in to the invaluable insights.

A conversation with customers who've successfully rolled out Fin to their customers with proactive change management. Also, a few words from Genna Bridgeman on different user expectations by channel.

AI doesn't just change your workflows — it changes your org. A practical session on how to own the internal transformation plan, build alignment, and lead your team through the shift to AI-first customer service.