A new era of Insights has arrived

Fin Insights is a groundbreaking, AI-powered product that gives you complete visibility into every customer conversation, with AI-powered tools and suggestions that help you monitor, analyze, and instantly optimize your customer service quality.

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Built
For
You
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Insights
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CX Score

New AI innovations shipped weekly.

  • CX Score
  • Performance dashboard
  • Topics Explorer
  • Optimize dashboard
  • Fin Voice
  • Fin Guidance
  • Fin Tasks
  • Fin Vision
  • Fin for Zendesk
  • Fin for Salesforce
  • AI Category Detection
  • Fin Testing Impersonation
  • Fin over API
  • Fin over Slack
  • Fin Testing
  • Data and Actions
  • Tone of Voice
  • Real-time translation
  • Fin workflows
  • Action templates
  • Handover rules
  • AI Recommended Actions
  • Fin Custom Reporting
  • Multi-Source Generative Answers
  • AI-Generated CSAT
  • AI Conversation Quality
  • Personalize Fin answers
  • AI Category Detection
  • Fin resolution follow up
  • Knowledge Hub
  • Fin over Email
  • Fin reporting API
  • Fin Integration Templates
  • Channel-based Inbox views
  • New Fin inbox views
  • Inactivity follow-up messages
  • Conversation Snippets
  • Answer streaming
  • CSAT for Fin
  • Fin Demo Experience
  • PDF uploads for Fin
  • Usage limits
  • Fin Preview Experience
  • Multiple Fin chatbots
  • Fin Customer Answers
  • Fin over Whatsapp & SMS
  • Rules and audience targeting
  • Content targeting
  • Multisource answers
  • External content as source
  • CX Score
  • Performance dashboard
  • Topics Explorer
  • Optimize dashboard
  • Fin Voice
  • Fin Guidance
  • Fin Tasks
  • Fin Vision
  • Fin for Zendesk
  • Fin for Salesforce
  • AI Category Detection
  • Fin Testing Impersonation
  • Fin over API
  • Fin over Slack
  • Fin Testing
  • Data and Actions
  • Tone of Voice
  • Real-time translation
  • Fin workflows
  • Action templates
  • Handover rules
  • AI Recommended Actions
  • Fin Custom Reporting
  • Multi-Source Generative Answers
  • AI-Generated CSAT
  • AI Conversation Quality
  • Personalize Fin answers
  • AI Category Detection
  • Fin resolution follow up
  • Knowledge Hub
  • Fin over Email
  • Fin reporting API
  • Fin Integration Templates
  • Channel-based Inbox views
  • New Fin inbox views
  • Inactivity follow-up messages
  • Conversation Snippets
  • Answer streaming
  • CSAT for Fin
  • Fin Demo Experience
  • PDF uploads for Fin
  • Usage limits
  • Fin Preview Experience
  • Multiple Fin chatbots
  • Fin Customer Answers
  • Fin over Whatsapp & SMS
  • Rules and audience targeting
  • Content targeting
  • Multisource answers
  • External content as source
  • CX Score
  • Performance dashboard
  • Topics Explorer
  • Optimize dashboard
  • Fin Voice
  • Fin Guidance
  • Fin Tasks
  • Fin Vision
  • Fin for Zendesk
  • Fin for Salesforce
  • AI Category Detection
  • Fin Testing Impersonation
  • Fin over API
  • Fin over Slack
  • Fin Testing
  • Data and Actions
  • Tone of Voice
  • Real-time translation
  • Fin workflows
  • Action templates
  • Handover rules
  • AI Recommended Actions
  • Fin Custom Reporting
  • Multi-Source Generative Answers
  • AI-Generated CSAT
  • AI Conversation Quality
  • Personalize Fin answers
  • AI Category Detection
  • Fin resolution follow up
  • Knowledge Hub
  • Fin over Email
  • Fin reporting API
  • Fin Integration Templates
  • Channel-based Inbox views
  • New Fin inbox views
  • Inactivity follow-up messages
  • Conversation Snippets
  • Answer streaming
  • CSAT for Fin
  • Fin Demo Experience
  • PDF uploads for Fin
  • Usage limits
  • Fin Preview Experience
  • Multiple Fin chatbots
  • Fin Customer Answers
  • Fin over Whatsapp & SMS
  • Rules and audience targeting
  • Content targeting
  • Multisource answers
  • External content as source