Support Automation Specialist
A technical role responsible for building workflows and backend actions that enable AI Agents to execute tasks beyond just answering questions. Translates customer intents into business system operations, working closely with product and engineering teams.
Enabling AI Agents to Take Action
Support Automation Specialists build the technical infrastructure that lets AI Agents do more than talk—they enable AI to process refunds, update account information, trigger workflows, and interact with backend systems. This role transforms AI from a conversational interface into an action-taking system.
This requires a background in support engineering, systems integration, or technical operations. Support Automation Specialists work at the intersection of customer needs and technical systems, translating what customers want to accomplish into automated workflows that the AI Agent can execute reliably and securely.
From Information to Action
The difference between an AI Agent that answers questions and one that resolves issues often comes down to automation infrastructure. Modern AI Agents like Fin can handle complex, multi-step workflows—but only when the underlying systems, APIs, and data connections are properly configured.
Support Automation Specialists make this possible by building integrations with CRMs, billing platforms, order management systems, and other business-critical tools. They work closely with product and engineering teams to ensure AI Agents have the permissions, access, and guardrails needed to take action safely and effectively.