Guidance (Fin Guidance)
A feature that uses natural language prompts to control AI Agent tone, vocabulary, style, and behavioral rules. Ensures every response reflects your brand voice and policies by defining how the AI should communicate for specific brands, customer segments, or product lines.
Controlling AI Agent Behavior with Natural Language
Guidance allows teams to shape how their AI Agent communicates without writing code or training models. Using simple, natural language instructions, you can define tone (friendly, professional, concise), set vocabulary preferences, establish behavioral rules, and create different communication styles for different contexts.
For example, you might instruct Fin to be more conversational with free-tier customers while maintaining a consultative, technical tone for enterprise accounts. Or you could set rules for specific brands if you support multiple product lines, ensuring the AI maintains distinct brand voices across different customer experiences.
Why Guidance Matters for Brand Consistency
As AI Agents handle increasing volumes of customer interactions, maintaining brand consistency becomes critical. Without Guidance, AI responses can feel generic or misaligned with your brand standards. With Guidance, you ensure that every response—whether the AI handles 100 conversations or 100,000—reflects your brand's unique voice and meets your quality standards.
This capability is particularly valuable for organizations with multiple brands, diverse customer segments, or strict compliance requirements. Guidance makes it possible to scale personalized, on-brand customer experiences without sacrificing control or consistency.