AI Agent Procedures
Multi-step workflows that enable AI Agents to handle complex queries requiring business logic, third-party system integration, or cross-team approvals. Uses natural language combined with deterministic controls to automate sophisticated customer service tasks like refunds or cancellations.
Beyond Informational Queries
AI Agent Procedures enable your AI to handle complex, multi-step workflows that require business logic, system integration, or cross-functional coordination. They represent the evolution from "answering questions" to "completing tasks."
While traditional AI excels at informational queries ("What's your return policy?"), Procedures enable autonomous task completion ("I'd like to return my order from last week").
Common Procedure Types
- Order modifications: Changing shipping addresses, updating quantities, modifying subscriptions
- Refunds and returns: Processing returns, issuing refunds, generating return labels
- Account management: Updating billing information, changing plan tiers, managing preferences
- Cancellations: Processing subscription or service cancellations with appropriate retention workflows
- Troubleshooting: Multi-step diagnostic workflows with conditional branching
Natural Language + Deterministic Controls
Fin Procedures use a unique hybrid approach: natural language for workflow definition combined with deterministic controls for critical business logic. This means you can design workflows conversationally while adding precise controls where needed, maintaining flexibility while ensuring reliability for critical operations.