One AI Agent.For every channel.
Fin delivers unrivaled performance across every channel. Wherever customers reach out, Fin provides fast, accurate, personalized support—ensuring consistent, high-quality customer experiences at scale.
Natural conversations. Instant answers.
01Fin Voice transforms phone support into a better experience for every caller. Phone conversations feel natural, reflect your brand, and get resolved without IVR menus or long hold times.
Fast, branded resolutions over email
02Fin replies instantly from your domain, in your brand voice, with clarity and accuracy—making email as fast and reliable as any other support channel.
Instant, conversational support over Messenger
03Fin Messenger resolves customer queries over live chat across web, iOS, and Android, while giving you full control over branding and style. Conversations feel clear, natural, and conversational.
Fin delivers trusted support in Slack
05Fin supports your customers directly in Slack communities and dedicated Connect channels—resolving questions instantly, with replies that stay threaded and feel native to Slack.
Integrate Fin into your custom-built products
06Use Fin's API to embed Fin into your custom app, delivering fast, accurate support wherever your customers need it, without changing your existing systems.
FAQs
What channels does Fin support?
Fin supports Voice, Email, Messenger, WhatsApp, Instagram, Facebook Messenger, SMS, Slack, Discord, and the Fin Agent API. Each channel is optimized for its native format, so phone conversations sound natural, email replies include cited sources and clear formatting, and messaging app responses match the tone customers expect on those platforms.
Can Fin maintain conversation context across channels?
Yes. Every Fin conversation is logged in Intercom regardless of the channel it started on. If a customer begins on Messenger and follows up over email, your team has the full history. Fin also shares context with human agents during handoffs so customers never have to repeat themselves.
How does Fin handle phone support?
Fin Voice replaces hold times and rigid menus with real conversations. Callers speak naturally and Fin responds with empathy, handles interruptions, and provides contextual follow-ups. You can choose from distinct voice options across 28 languages, set custom greetings, define escalation paths, and connect Fin to your existing telephony infrastructure.
How does Fin work on live chat?
Fin resolves customer queries over Messenger across web, iOS, and Android. Conversations feel natural, with no quick-reply buttons. Fin follows up if customers go quiet, shows sources in replies, and gives you full control over branding and style so replies look like they came from your team.
How does Fin handle email support?
Fin replies to emails in seconds from your domain, in your brand voice. Responses are fully formatted with clear structure and cited sources. Fin filters spam and phishing automatically, and hands off complex issues to your team with full context so customers never repeat themselves.
How does Fin work on social messaging apps?
Fin provides support on WhatsApp, Instagram, Facebook Messenger, SMS, and Discord in 45 languages. Conversations feel native to each platform. Fin detects the customer's language automatically, so you can offer multilingual support across social channels without staffing language-specific teams.
How does Fin work in Slack?
Fin supports customers directly in Slack communities and dedicated Slack Connect channels. Replies stay threaded and feel native to Slack. You can control when Fin responds using triggers and workflows, so Fin and your human agents collaborate smoothly in shared channels.
Can I embed Fin into my own product via API?
Yes. The Fin Agent API lets you embed AI-powered support into custom apps, chatbots, or self-service portals. You control exactly how and where Fin responds, keeping your platform's design and flow intact while offering AI resolution under your own brand.
How do I set up Fin on a new channel?
Most channels can be activated in a few clicks from your Intercom workspace. Voice requires connecting your telephony provider, and API requires integration work, but channels like Email, Messenger, WhatsApp, Instagram, Slack, and Discord are plug-and-play. Fin uses the same knowledge sources across all channels, so there is no per-channel training.
How much does Fin cost across channels?
Fin is priced at $0.99 per resolution for text-based channels including live chat, email, and social messaging. Fin Voice is available on custom pricing through our sales team. See full pricing at https://fin.ai/pricing.
Meet customers on their favorite apps
04Fin provides quick, personal support on WhatsApp, Instagram, Facebook Messenger, SMS, and Discord, meeting customers where they already are, with conversations that feel natural and personal.