The #1 AI Agent for all your customer service

  • #1 in bake-offs
  • #1 in benchmarks
  • #1 for complex queries
  • #1 on g2
Start free trialView demo
New Release
Fin 3

The highest performing AI Agent just got even better.

Learn more
Amplitude logoAnthropic logoAspire logoClay logoCoda logoConsensys logoCulture Amp logoLaunch Darkly logoLightspeed logoLovable logoMarshmallow logoMonday.com logoMoneybox logoMercury logoPersonio logoRocket Money logoShutterstock logoSynthesia logoVanta logoWhoop logoMiro logoAmplitude logoAnthropic logoAspire logoClay logoCoda logoConsensys logoCulture Amp logoLaunch Darkly logoLightspeed logoLovable logoMarshmallow logoMonday.com logoMoneybox logoMercury logoPersonio logoRocket Money logoShutterstock logoSynthesia logoVanta logoWhoop logoMiro logo

Capabilities

Fin resolves the most complex queries on every channel

01Fin handles even the most complex queries through a continuous improvement loop called the Fin Flywheel. Train Fin on your Procedures, knowledge, and policies, test performance before launch, deploy across every channel, then analyze and improve with AI-powered Insights—so every query is resolved accurately and consistently.

Explore all capabilities

Unrivalled Performance

Fin outperforms every competitor.Every time.

Fig 2.A - Fin’s average resolution rate increases 1% every month
Fig 2.B - Fin wins every head-to-head test ON RESOLUTION RATE

Resolution rate based on independent testing conducted by Fin customers.

Fig 2.C - Fintech Customer
A headshot of Angelo Livanos, Senior Director at Lightspeed

“Fin is in a completely different league. It’s now involved in 99% of conversations and successfully resolves up to 65% end-to-end—even the more complex ones.”

Angelo Livanos, Vice President of Global Support at Lightspeed

Seamless integration

Fin works with any helpdesk

03 Set up Fin with your existing helpdesk or as part of the Intercom Customer Service Suite—with support for additional platforms and custom channels.

Intercom SuiteFin for ZendeskFin for Salesforce
Key features
  • Set up in under an hour.
  • Integrates into your current support channels—tickets, email, live chat, and more.
  • Follows your existing assignment rules, automations, and reporting.
  • Escalates to agents in your preferred inbox.

Superior Technology

Powered by the Fin AI Engine™

04 The Fin AI Engine™ is a patented AI architecture specifically engineered for complex customer service queries. Every layer is optimized for accuracy, speed, and reliability—so Fin can resolve more conversations, more effectively than competing AI Agents.

Learn more
Fig 4.A -  Fin AI Engine™
A diagram showcasing "[4.a.1] Refine the query" of the Fin AI Engine
A diagram showcasing "[4.a.2] Retrieve relevant content" of the Fin AI Engine
A diagram showcasing "[4.a.3] Rerank for precision" of the Fin AI Engine
A diagram showcasing "[4.a.4] Generate a response" of the Fin AI Engine
A diagram showcasing "[4.a.5] Validate accuracy" of the Fin AI Engine
A diagram showcasing "[4.a.6] Engine optimization" of the Fin AI Engine
Trusted and fully certified
ISO 27001 logoISO 27018 logoISO 27701 logogdpr-compliant logoccpa-compliant logoISO 27001 logoISO 27018 logoISO 27701 logogdpr-compliant logoccpa-compliant logoISO 27001 logoISO 27018 logoISO 27701 logogdpr-compliant logoccpa-compliant logoISO 27001 logoISO 27018 logoISO 27701 logogdpr-compliant logoccpa-compliant logo

AI Team

Built by a world-class team of AI experts

05 The AI Group, an expert team of over 40 machine learning scientists, engineers and designers, continuously optimize Fin’s performance through cutting-edge research, experimentation, and innovation—and publish their insights in the AI research blog.

AI Group Leadership

Pratik Bothra
Pratik BothraPrincipal Machine Learning Engineer
Rob Clancy
Rob ClancyStaff Product Engineer
Mario Kostelac
Mario KostelacPrincipal Machine Learning Engineer
Molly Mahar
Molly MaharPrincipal AI Designer
Brian McDonnell
Brian McDonnellDirector, Engineering
Fedor Parfenov
Fedor ParfenovStaff Machine Learning Scientist
Fergal Reid
Fergal ReidChief AI Officer
Pedro Tabacof
Pedro TabacofPrincipal Machine Learning Scientist
Alexey Tarasov
Alexey TarasovSenior Manager, ML Engineering
Rati Zvirawa
Rati ZvirawaDirector, Product Management

Get the #1 AI Agent for
all your customer service

  • #1 AI Agent on G2
  • FIN MILLION DOLLAR GUARANTEE

Fin with your
current helpdesk

Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.

$0.99

per resolution

50 resolutions per month minimum

Free 14 day trialGet a demo

Fin with
Intercom’s Helpdesk

Combine Fin AI Agent with Intercom’s Helpdesk to get the full Intercom Customer Service Suite.

$0.99

per
resolution

+

$29

per helpdesk seat
per month (see all plans)

Free 14 day trialGet a demo

Get started with the #1 AI Agent today

Start free trialView demo

Customer Agent

Our vision—one Agent for the entire customer experience

Imagine a single Customer Agent across the whole customer journey. A future that opens the door to a previously-unimaginable level of customer experience.

Learn more