Fin Support

A strategic guide to launching Fin across your support channels for immediate and scalable impact.

Introduction to Deploy

Deploy

Enabling Fin across channels with handover to Zendesk.

Deploy Fin for Zendesk

Fin for Zendesk tickets: How does it work?

How to configure and customize Fin to handle Zendesk tickets.

Fin for Zendesk tickets: Set up

Fin for Zendesk tickets: FAQs

Zendesk tickets

Fin for Zendesk Messaging: How does it work?

How to configure and customize Fin for Zendesk messaging.

Fin for Zendesk Messaging: Set up

Zendesk Messaging

How to configure and customize Fin in the Fin Messenger and pass conversations to Zendesk.

Fin Messenger: Zendesk Set up

Fin Messenger: How does it work with Zendesk?

How to ensure a seamless handover in Fin Messenger to a Zendesk agent, correctly assigning the ticket requester.

Configuring the Correct Ticket Requester in Zendesk for Fin Messenger with Handoff to Agent

Fin Messenger

What each action does and when to use them in your Workflows.

Using actions in Workflows

How to route your Workflows to the right paths using conditional branching.

Using branches in Workflows

How to automatically triage tickets in Zendesk based on specific ticket attributes using AI Category Detection.

AI Category Detection with Fin for Zendesk

How to pause a workflow and wait for an event in your external system to trigger a webhook request.

Use Wait for Webhook in Workflows

Use multilingual workflows to automate support in different languages.

Multilingual workflows

Learn how to configure Fin to hand over to any support platform using three flexible options.

Hand-off to any support platform

Hand-off from the Fin Messenger to your existing live chat solution so that your end users can get help from one of your teammates.

Hand-off with JavaScript

Building and designing your workflow for Fin.

Fin workflows

How Copilot can increase teammate productivity and help you provide exceptional customer service.

Copilot explained

How to use Fin Copilot for Zendesk to enable AI-powered teammate support.

Deploy Copilot to Zendesk

How to use Copilot as a personal AI assistant on your helpdesk.

How to use Copilot

How to use Copilot as a personal AI assistant in multiple languages.

Enable multilingual Copilot

How to create internal articles and enable them for Copilot.

Create and manage internal articles for Copilot

How to introduce Copilot and set your teammates up for success.

Prepare for Copilot success

Using Copilot as a personal AI assistant on your helpdesk.

Copilot

Create a custom design with text, images, and links

Sign up

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Find answers and get help from Intercom Support and Community Experts

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