Fin Support

What each action does and when to use them in your Workflows.

Using actions in Workflows

How to route your Workflows to the right paths using conditional branching.

Using branches in Workflows

How to pause a workflow and wait for an event in your external system to trigger a webhook request.

Use Wait for Webhook in Workflows

How to automatically triage tickets in Zendesk based on specific ticket attributes using AI Category Detection.

AI Category Detection with Fin for Zendesk

Deploy

Fin for Zendesk tickets: How does it work?

How to configure and customize Fin to handle Zendesk tickets.

Fin for Zendesk tickets: Set up

Deploy Fin for Zendesk tickets

Fin for Zendesk Messaging: How does it work?

How to configure and customize Fin for Zendesk messaging.

Fin for Zendesk Messaging: Set up

Deploy Fin for Zendesk Messaging

How to configure and customize Fin for Intercom Messenger and pass conversations to Zendesk.

Fin in the Intercom Messenger: Zendesk Set up

Fin in the Intercom Messenger: How does it work with Zendesk?

How to ensure a seamless handover from Fin in Intercom Messenger to a Zendesk agent, correctly assigning the ticket requester.

Configuring the Correct Ticket Requester in Zendesk for Intercom Messenger with Handoff to Agent

Hand-off from the Intercom Messenger to your existing live chat solution so that your end users can get help from one of your teammates.

Hand-off with JavaScript

Deploy Fin in the Messenger

Create a custom design with text, images, and links

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Find answers and get help from Intercom Support and Community Experts

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