Fin Support

What each action does and when to use them in your Fin workflows.

Use actions in Fin workflows

How to route your Fin workflows to the right paths using conditional branching.

Use branches in Fin workflows

How to pause a workflow and wait for an event in your external system to trigger a webhook request.

Wait for webhook in Fin workflows

Use multilingual workflows to automate support in different languages.

Multilingual workflows

How to manage, create, reprioritize, or delete workflows from your Fin workspace.

Manage your Fin workflows

Learn how to configure Fin to hand over to any support platform using three flexible options.

Hand-off to any support platform

Hand-off from the Fin Messenger to your existing live chat solution so that your end users can get help from one of your teammates.

Hand-off with JavaScript

How to automatically post AI summaries in conversations using Workflows.

Get AI conversation summaries

Integrate Fin into any platform, product, or custom-built channel to deliver fast, accurate answers where your customers need them.

Fin over API

How to manage and troubleshoot URL attributes in Fin Messenger conversations.

Use URL attributes in Fin Messenger conversations

Get real-time notifications for Fin’s responses in Zendesk and automate follow-up actions.

How to subscribe to webhooks to receive notifications for Fin replies

Building and designing your workflow for Fin.

Fin workflows

Create a custom design with text, images, and links

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