Intercom

An overview of Fin optimization features and best practices for driving better AI resolutions.

Top ten ways to optimize Fin

See which sources were used in AI-generated answers and take actions to improve content for Fin.

Debug Fin AI Agent answers

Instantly translate multilingual conversations you're analyzing into your default or preferred language.

AI Inbox translations

How to customize a report to highlight Fin metrics that your team are interested in.

Create your own Custom Report

Troubleshooting inaccurate AI answers and employing best practices for AI consistency.

How to improve AI-generated answers and ensure consistency

How to find questions that are unresolved by Fin AI Agent and pinpoint areas for improvement in your content or Fin setup.

Analyze unresolved questions

Understand how to use chart drill-in on your reports for deeper analysis behind the data.

How to use chart drill-in

Get a better understanding of how Fin reporting data is organized and structured.

Reporting datasets

Understand customer satisfaction with Fin conversations by sending a CSAT survey.

Measure and report on Fin CSAT

Reporting definitions to help you understand the datasets, metrics and attributes available in Fin reports.

Reporting metrics & attributes

How to view Fin's conversations in your workspace.

View Fin AI Agent's conversations

Get real-time CX Scores and automated conversation analysis to monitor, understand, and improve support performance.

Measure customer service with Insights built for the AI Agent era

Get full visibility into customer experiences with CX Scores—across both human and Fin interactions.

Understand customer experience at scale with the CX Score

How to use the recommendations dashboard to improve Fin's performance with AI-powered insights and suggestions.

Optimize Fin instantly with the help of AI

Know exactly what’s driving support volume with Al-generated topics and subtopics - no tagging or manual effort required.

Use the Topics Explorer to see what’s driving volume

Check on Fin's automation rate, resolution rate, involvement rate, and CX Score in real time - so you can track impact and catch issues early.

Monitor Fin’s performance with clarity and confidence

Easily share time-stamped report snapshots with anyone—no Fin login or authentication is required.

Share Custom Report externally

Easily schedule the sharing of your Fin reports with anyone - no login needed.

Schedule sharing your Custom Report externally

The percentage of customer support conversations resolved by Fin AI Agent, without a human teammate needing to step in.

Fin AI Agent automation rate

Learn how Fin uses images from your support content to provide visual guidance and help customers solve issues faster.

Using images and GIFs in Fin AI Agent replies

Understand user impersonation warnings when viewing conversations.

User impersonation warning explained

Quality assurance for Fin conversations—at scale.

Fin AI Agent Monitors [beta]

Analyze

Create a custom design with text, images, and links

AI Research

Product Changes

Built For You

View demo

Fin Academy

Webinars

Contact sales

Customers

Ideas Blog

Security & Safety

Research

Resources

Events

Fin in Action

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Find answers and get help from Intercom Support and Community Experts

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