Intercom

Understand how Monitors help you evaluate Fin's conversation quality at scale, and how they work with Custom Scorecards.

Monitors explained

Learn how to create and customize scorecards to evaluate conversations and maintain high quality standards.

Creating and configuring Scorecards

Learn how to set up a Monitor to automatically track conversation quality and ensure your team meets performance standards

How to create a Monitor

Best practices for defining clear, actionable criteria to evaluate teammate performance using monitors and scorecards.

How to write effective Monitor & Scorecard criteria

Find answers to common questions about setting up monitors, managing permissions, and troubleshooting your quality assurance workflows.

Monitors FAQs

Use Monitor reports to track Fin AI Agent quality trends, identify performance patterns, and pinpoint areas for improvement.

Reporting on Monitors

Monitors and Custom Scorecards

Create a custom design with text, images, and links

AI Research

Product Changes

Built For You

View demo

Fin Academy

Webinars

Contact sales

Customers

Ideas Blog

Security & Safety

Research

Resources

Events

Fin in Action

Start free trial

Find answers and get help from Intercom Support and Community Experts

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Empty Help Center

Uh oh. That page doesn’t exist.

Home

Search results

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.