Intercom

Fin Academy

To get Fin performing the way you want, it's important to configure your Reply settings.

Fin settings

Learn strategies for driving early success with Fin.

Preparing for AI Agent implementation

Setup Essentials

Automatically find and get clear explanations for the biggest shifts in your conversation volume, Fin resolution rate, and CX Score.

How to use Trends to spot shifts in your support data

Analyzing Fin's performance to optimize results

Analyze

Train Fin to give high quality, accurate and on brand answers to your customer questions

Introduction to Train

How to add and manage content sources Fin can learn from.

Adding content to Fin

Guidance Basics

Train Fin's behavior with natural language.

Giving Fin Guidance

Teach Fin step-by-step rules so it can manage complex processes.

Introduction to Fin Tasks

Teach Fin to access customer data from external systems.

Data connectors for Fin Tasks

See how Fin can handle complex queries completely autonomously.

Tasks demo 1 - Get order information

Tasks demo 2 - Change personal details

Tasks demo 3 - Process refund

Tasks demo 4 - Technical troubleshooting

Training Fin to answer your customer queries

Train

Deploy Fin on your real-time messaging channels.

Deploy Fin for chat

Provide instant, accurate answers to customers over email.

Deploy Fin for email

Deploying Fin across your support channels

Deploy

Create a custom design with text, images, and links

AI Research

Product Changes

Built For You

View demo

Webinars

Contact sales

Customers

Ideas Blog

Security & Safety

Research

Resources

Events

Fin in Action

Start free trial

Find answers and get help from Intercom Support and Community Experts

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