You can create and manage multiple Fin workflows directly within your Fin workspace. This enables you to tailor customer experiences for different messaging scenarios and to set up separate “test” workflows that are only triggered for your team.
Manage your workflows by going to the Deploy section.
Click Manage to see and manage the workflow that's currently enabled for each channel.
Build additional workflows by selecting the + Workflow button next to your Fin channels.
If you have multiple workflows enabled for Fin, you can reprioritize them by dragging and dropping them into the desired order of execution. For example, you might have a primary workflow for Zendesk Messaging, and a fallback workflow that triggers for any users not captured by the primary one.
Delete workflows you no longer use by selecting the trash icon next to the workflow and confirming the deletion.
Note: Deleted workflows can't be recovered.
To adjust workflow audience rules, select the workflow in Deploy and click Edit. Then, click the trigger block at the beginning of the workflow to add or modify audience rules.
