Copilot gives every support agent a personal AI assistant so they can work smarter, faster, and deliver truly remarkable customer experiences.
With Copilot seamlessly integrated into your workspace, you can get instant, accurate and contextually relevant answers sourced from your team's conversation history, internal articles, public articles and external content.
All teammates can use Copilot once Fin Copilot seat is enabled for them. Learn more about unlimited usage Copilot add-on.
Get answers to customer questions
Copilot can help you to find answers to your customer questions and guide you on how to handle them. Simply ask Copilot a question and get an instant answer.
Receive training and onboarding support
If you need help with an internal process, ask an internal question, and Copilot will guide you through it step-by-step.
Use trusted content sources
Copilot can pull relevant information from your help center, public articles, internal articles, snippets, websites, and PDFs — and even syncs with Notion, Guru, Confluence, and Zendesk. Start by adding, syncing, or importing all your sources to the Content section and then you can decide which sources you want Copilot to use when generating an answer.
It’s easy to fact check and preview each of the sources used before sending the answer off to the customer.
Customize answers
Quickly modify Copilot’s answer by clicking on the three dots icon to suit your preferred style or translate it to a different language.
Continuously optimize from one place
To add or improve the content Copilot uses to provide answers, simply go to the Content menu where you can write, edit, sync, import or remove content, all from one place and decide which sources you want Copilot to use.
