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Fin over API

Integrate Fin into any platform, product, or custom-built channel to deliver fast, accurate answers where your customers need them.

Updated over 2 weeks ago

How to get started with Fin over API

Note: Fin over API is currently under managed availability providing tailored, hands-on support. Please discuss access with your Account Manager.

Fin over API allows you to integrate Fin AI Agent into any experience—from custom messengers to help center search bars—without changing existing systems.

Key benefits

  • Fast and accurate answers: Provides 24/7 support, ensuring your customers always get the help they need.

  • Versatile integration options: Works seamlessly across websites, live chat, help centers, and more, giving you flexibility.

  • Seamless experience: Integrates within your existing platforms, eliminating the need for migration and reducing disruption.

How Fin over API works through custom channel integration

Fin over API, particularly through Custom Channel Integration, establishes a two-way, event-driven connection between your product and Intercom. This allows you to embed Fin anywhere in your app by implementing it as a custom Intercom channel. Your customer-facing application maintains full control over the front-end experience, while Intercom manages the conversation logic via an API-triggered workflow.

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