Webhooks let you receive instant updates from Fin when integrated with Zendesk. By subscribing to specific webhook events, you can track Fin’s replies, trigger automations, and keep your workflows in sync.
Key benefits
Monitor Fin replies in real time to maintain visibility into automated responses.
Automate workflows such as ticket escalation or follow-up notifications.
Improve customer experience with faster, data-driven response handling.
How to subscribe to Fin reply webhooks
Follow these steps to receive webhook notifications for Fin’s responses:
Identify the relevant webhook: Subscribe to
conversation.operator.repliedto receive notifications when Fin sends a reply in Zendesk.Enable webhooks in developer tools: In your workspace’s Developer Hub, subscribe to the webhook. Configure it to match your operational requirements (for example, event filters or delivery endpoints).
Build your custom logic: Use the webhook payload to automate actions like updating internal dashboards, alerting teammates, or triggering Zendesk macros.
Test and validate: Verify that webhook notifications are received and processed correctly. Adjust your logic to handle retries or error responses as needed.
Tips:
Use secure endpoints for receiving webhook data to protect customer information.
Log webhook events for auditing and debugging purposes.
Handle rate limits gracefully to prevent missed or duplicate notifications.
FAQs
How do I know if the webhook is working?
Send a test event from your Developer Hub and confirm that your receiving endpoint captures the payload correctly.
Can I subscribe to multiple webhook types?
Yes. You can subscribe to other Fin or conversation-related webhooks to expand automation coverage.
What happens if the webhook fails to deliver?
Fin retries failed webhook deliveries automatically. Make sure your endpoint returns a 2xx success status to confirm receipt.