Fin Support

Find and configure all of your workspace settings in one place.

Your workspace settings

How to sync data from Zendesk and allow Fin to use it

What is the difference between Fin for Zendesk and Intercom?

Import conversations from Zendesk or Salesforce to unlock Insights across your entire conversation history.

Conversation imports for Fin Insights

Learn how to customize the identity, tone of voice, and length of Fin's answers for more control over your AI Agent experience.

Customize Fin AI Agent's personality

Learn how to bulk upload options for your list attributes.

Upload list attribute options via CSV

Log in to Intercom with SAML SSO using Okta, OneLogin or another identity provider.

Integrate with an identity provider and log in with SAML SSO

How to set up Fin with personalized answers that require data from external systems.

Add data connectors for Fin AI Agent

Learn how to create and use conditional data attributes for advanced conversation management.

How to use conditional conversation attributes

How to use Fin's multi-brand features with Zendesk to deliver brand-specific AI support experiences.

Use multi-brand with Fin for Zendesk

How to add or remove teammates in your Fin workspace and manage permissions for view-only or full access.

Adding or removing a teammate

How to sync Salesforce Account attributes into Fin to power workflows and message personalization.

Sync Salesforce Account data

How to resolve user or organization data sync issues between Zendesk and Fin

Settings

Learn how to customize, preview and manage the Fin Messenger.

Customize the Fin Messenger

How to protect your Messenger and user sessions against cross-user impersonation, session theft and more.

Authenticating users in the Messenger with JSON web tokens (JWTs)

How to protect your user Messenger sessions against cross-user impersonation, session theft and unauthorised updates to data attributes.

Migrating from Identity Verification to Messenger Security with JWTs

What is Identity Verification? [deprecated]

Enhance your security and prevent impersonation by setting up Identity Verification.

Setup Identity Verification for web and mobile [deprecated]

Setting up the Fin Messenger with your platform

Fin Messenger

Create a custom design with text, images, and links

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Find answers and get help from Intercom Support and Community Experts

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