Fin Support

Find and configure all of your workspace settings in one place.

Your workspace settings

How to sync data from Zendesk and allow Fin to use it

Integrating and syncing data from Zendesk

Import conversations from Zendesk or Salesforce to unlock Insights across your entire conversation history.

Conversation imports for Fin Insights

Learn how to customize the identity, tone of voice, and length of Fin's answers for more control over your AI Agent experience.

Customize Fin AI Agent's personality

Learn how to bulk upload options for your list attributes.

Upload list attribute options via CSV

Log in to Intercom with SAML SSO using Okta, OneLogin or another identity provider.

Integrate with an identity provider and log in with SAML SSO

How to set up Fin with personalized answers that require data from external systems.

Add Data Connectors for Fin AI Agent

Settings

Enhance your security and prevent impersonation by setting up Identity Verification.

Setup Identity Verification for web and mobile

What is Identity Verification?

Learn how to customize, preview and manage the Intercom Messenger.

Customize the Intercom Messenger

How to protect your Messenger and user sessions against cross-user impersonation, session theft and more.

Authenticating users in the Messenger with JSON web tokens (JWTs)

Setting up Fin for Intercom Messenger with your platform

Intercom Messenger

Create a custom design with text, images, and links

Sign up

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Find answers and get help from Intercom Support and Community Experts

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