The Settings page is where you can find all your Intercom workspace settings in one accessible area. This offers you a clear view of Intercom's configurations, streamlining the setup process for your workspace, and enabling you to customize Intercom to suit your unique needs.

Navigate to the settings icon in the primary navigation menu in the bottom left corner of your screen. Here, you'll find the Settings dashboard where all settings have been categorized and grouped by color.

You can scroll through the categories and click on each icon to open the corresponding setting. To return back to the main Settings menu, just click on Settings link in the top right corner:

Some settings have multiple tabs across the top to help you configure different elements. For example, Security data includes configurations for Workspace, Messenger and Attachments.

Workspace settings are presented by the following categories. We’ll go through what each of them contains and how to manage them below.

This is where you manage your workspace general settings including its name, languages, teammates, etc.

Here you can configure your workspace General settings:

Here's where your workspace name is specified and where you can update it. You app ID is unique for your workspace - you can copy your app ID to use it in integrations. You can also update your timezone here which will affect time-dependent features across Intercom.

Protecting your rights to your data is critical to our mission at Intercom. Here you can delete your workspace by entering your full name and confirming the deletion.

You can manage the data associated with your teammates in Settings > Teammates section of your workspace.

In Settings > Office hours you can set up your workspace default office hours as well as hours for specific teams in Custom office hours tab. Here you can also specify your team reply times and set up workflows for Fin AI Agent to step in when your team is offline.

After configuring your office hours, you can streamline workflow rules by creating branch conditions like During office hours is true to assign conversations to human agents or direct them to a Zendesk agent for ticket creation. For queries outside office hours, set up the Else condition to allocate conversations to Fin for automated handling. This ensures seamless customer support throughout the day.

You can configure all security settings for your workspace from Settings > Security.

Set up and manage your multilingual settings including supported languages from Settings > Multilingual.

On the General tab, you can set your default and supported languages for customer communication across channels. You can also enable AI Inbox translations on the Inbox view for all your Fin conversations and set your translation tone preferences. Messages will be automatically translated into the language set as your workspace default, ensuring smooth conversations without manual adjustments.

On the Glossary tab, you can customize AI Inbox Translations for specific words by adding them to your glossary.

All the settings to manage your subscription in one place.

Check your subscription details, billing period charges, view your invoices and update your payment details and billing contacts in the Settings > Billing.

You can always view your billed usage for Fin Resolutions and Copilot seats as well as set usage alerts and limits in the Settings > Usage.

Here's a menu to set up your channels for Fin, including Fin Messenger, Phone (Fin Voice) and your helpdesk specific channels like Salesforce cases or Zendesk tickets.

You can customize, preview and manage your Fin Messenger settings in the Settings > Fin Messenger section. Check out the following guide to learn how.

You can set up and manage phone and messenger calls for Fin Voice in the Settings > Phone section.

Customize Fin AI Agent to give customers the experience you want them to have.

Customize Fin's identity, control Fin's multilingual support, control Fin's email responses, and choose formal or informal pronouns for all applicable languages in Settings > Reply settings.

View error logs to see and fix problems with your integration in Settings > Error logs.

Data connectors automatically give personalized answers to customers, by connecting to data in external systems. Create data connectors in Settings > Data connectors to connect your live external data to Intercom.

In the Settings > Authentication section you can create new authentication tokens as well as view their names and types.

These tabs store data about your helpdesk, tags, people, targeting audiences, company and conversation data.

Depending on your platform, you'll find the corresponding settings in the Settings > [your helpdesk] data.

In the Settings > Tags section you can view a list of your workspace tags, create new tags, edit and archive existing tags.

Settings > People data section allows you to manage your people attributes. Here you can view your list of people attributes (system, synced and custom attributes), create new attributes, change their format and archive them.

You can create audience groups in the Settings > Audiences section and apply them to your content. Fin AI Agent will then generate answers relevant for them.

Manage your attributes across companies in Settings > Company data.

Manage all your conversation attributes in Settings > Conversation attributes. Here, you can view the list of your conversation attributes, create and edit them.

Manage Al-generated topics for your support conversations in Settings > Topics. Learn more about AI-generated topics.

Your workspace personal settings can be managed in this category.

Create your profile: set your email address, profile picture, language and theme in Settings > Details.

Configure security settings for your account in Settings > Account security. In this menu, you can update the email address associated with your Intercom account, change your password, enable 2FA, view your active login sessions and enable AI translation settings that will automatically translate messages into the language set as your workspace default, ensuring smooth conversations without manual adjustments.

Manage API tokens that allow apps to access Fin in Settings > API tokens.

In the Settings > Account access section you can allow our Support team to access your account for troubleshooting and support. Once you click the button to confirm your approval, access is approved for 14 days, after which it will expire automatically. At any time you can also revoke access.

From the Settings > Multilingual section you can configure the AI translation settings for your personal account.

This allows individual teammates to configure their preferred settings for AI translations on the Inbox and any of their familiar languages to skip translation (if you've enabled AI Inbox translations for your workspace).