The Settings page is where you can find all your Intercom workspace settings in one accessible area. This offers you a clear view of Intercom's configurations, streamlining the setup process for your workspace, and enabling you to customize Intercom to suit your unique needs.

Navigate to the settings icon in the primary navigation menu in the bottom left corner of your screen. Here, you'll find the Settings dashboard where all settings have been categorized and grouped by color.

You can scroll through the categories and click on each icon to open the corresponding setting. To return back to the main Settings menu, just click on Settings link in the top right corner:

Some settings have multiple tabs across the top to help you configure different elements. For example, Security data includes configurations for Workspace, Messenger and Attachments.

Workspace settings are presented by the following categories. We’ll go through what each of them contains and how to manage them below.

This is where you manage your workspace general settings including its name, languages, teammates, etc.

Here you can configure your workspace General settings:

Here's where your workspace name is specified and where you can update it. You app ID is unique for your workspace - you can copy your app ID to use it in integrations. You can also update your timezone here which will affect time-dependent features across Intercom.

You can set your default and supported languages for customer communication across channels.

Enable AI Inbox Translations to automatically translate conversations/tickets, so teammates can respond in their preferred language while assisting customers in theirs.

Upload your glossary file in CSV format to have more control over how terms are translated when using AI Inbox Translations and multilingual workflows.

Protecting your rights to your data is critical to our mission at Intercom. Here you can delete your workspace by entering your full name and confirming the deletion.

You can manage the data associated with your teammates in Settings > Workspace > Teammates section of your workspace.

On the Teammates tab you can view a full list of your teammates with their email address. Here you can update their permissions (Full Access or View Only permission levels are available), enable or disable Fin Copilot seat for each teammate. If you require two-factor authentication (2FA) when you sign in into your Intercom account, 2FA recovery code can be sent from this tab when needed. And here you can also add and remove teammates from the workspace.

Invited tab will show you a list of your teammates with a pending signup. Once you add your teammates, they will be sent an email with an invitation to join your workspace, but you can also share their invite link directly with them by copying the invite link from, resend them an invitation or revoke it.

You can see the actions you and your teammates take in Intercom like setting messages live, logging in and more under Activity logs tab.

In Settings > Workspace > Office hours you can set up your workspace default office hours as well as hours for specific teams in Custom office hours tab. Here you can also specify your team reply times and set up workflows for Fin AI Agent to step in when your team is offline.

You can configure all security settings for your workspace and data in the Settings > Workspace > Security.

In the Workspace tab you can configure your identity provider and require secure authentication methods, specify a security contact for your workspace, prevent unauthorized access by restricting which IP addresses can access your workspace as well as set a custom session to force teammates to re-authenticate after a set period of time.

You can protect your Messenger and user sessions against cross-user impersonation, session theft and more by authenticating users in the Messenger with JSON web tokens (JWTs) in the Messenger tab.

You can control how attachments are used, allow or disable the ability for customers to upload attachments in the Attachments tab.

All the settings to manage your subscription in one place.

Check your subscription details, billing period charges, view your invoices and update your payment details and billing contacts in the Settings > Subscription > Billing.

You can always view your billed usage for Fin Resolutions and Copilot seats as well as set usage alerts and limits in the Settings > Subscription > Usage.

Here's a menu to set up your Intercom Messenger.

You can customize, preview and manage your Messenger settings in the Settings > Channels > Intercom Messenger section. Check out the following guide to learn how.

Customize Fin AI Agent to give customers the experience you want them to have.

Customize Fin's identity, reply buttons (for email, WhatsApp, and social channels), control Fin's multilingual support and choose formal or informal pronouns for all applicable languages in Settings > Reply settings.

Depending on your platform, you'll find the corresponding settings in the Settings > Integrations > Zendesk/Salesforce integration menu.

Data connectors automatically give personalized answers to customers, by connecting to data in external systems. Create data connectors in the Settings > Data connectors to connect your live external data to Intercom.

In the Settings > Authentication section you can create new authentication tokens as well as view their names and types.

These tabs store your workspace data about tags, people, targeting audiences, company and conversation data.

In the Settings > Tags section you can view a list of your workspace tags, create new tags, edit and archive existing tags.

Settings > People data section allows you to manage your people attributes. Here you can view your list of people attributes (system, synced and custom attributes), create new attributes, change their format and archive them.

You can create audience groups in the Settings > Audiences section and apply them to your content. Fin AI Agent will then generate answers relevant for them.

Manage your attributes across companies in Settings > Company data.

Manage all your conversation attributes in Settings > Conversation attributes. Here, you can view the list of your conversation attributes, create and edit them.

Your workspace personal settings can be managed in this category.

Create your profile: set your email address, profile picture, language and theme in Settings > Personal > Details.

Configure security settings for your account in Settings > Personal > Account security. In this menu, you can update the email address associated with your Intercom account, change your password, enable 2FA, view your active login sessions and enable AI translation settings that will automatically translate messages into the language set as your workspace default, ensuring smooth conversations without manual adjustments.

In the Settings > Personal > Account access section you can allow Intercom Support team to access your account for troubleshooting and support. Once you click the button to confirm your approval, access is approved for 14 days, after which it will expire automatically. At any time you can also revoke access.