When someone is invited to join a Fin workspace, they become a teammate, and information related to that teammate account is stored in Intercom's databases.
Protecting your rights to your data is critical to our mission at Intercom. This article will walk you through the process of requesting to delete teammate data.
Request removal of your teammate data
In order to have your teammate data permanently removed from our databases, you’ll first need to have your teammate record removed from every workspace you are a part of. Any teammate with full access can remove teammates.
To remove a teammate, follow these steps:
Navigate to Settings > Teammates.
Click Remove next to the teammate’s name.
When prompted, update article author to another teammate in your workspace.
Note:
If you have been added to multiple workspaces, you will need to have a teammate remove you from each workspace individually.
You cannot remove yourself directly or edit your own permissions. Another teammate with full access must perform these changes.
If teammates are being automatically deprovisioned by your identity provider, removing teammates manually might cause inconsistency with your identity provider's directory.
In test workspaces, permissions inherit settings from the main workspace, so changes to teammates’ permissions in the main workspace will apply automatically.
Removal versus deletion, what’s the difference?
When a teammate removes another teammate from a workspace, that means that:
The removed teammate’s permissions in the workspace are cancelled. They will no longer be able to access the workspace.
The teammate won't show up in the teammate list anymore.
Articles are reassigned from removed teammate to a teammate of your choice.
Removed teammates can be reinstated by inviting them back using the same email.
However, when you request to have a teammate record permanently deleted, that means that:
All references to the existing teammate will be removed from our databases once the deletion is fully processed.
Permanently deleted teammate records can't be reinstated by inviting them back using the same email.
Request permanent deletion of a teammate record
If you want your own teammate record to be deleted, make sure you are no longer included as a teammate on any workspace. Once your teammate record has been removed from all workspaces, your data will be automatically deleted within 30 days.
If you are requesting to permanently delete a different teammate’s data (not your own), you will need to provide the email address and admin_ID value for that teammate. Make sure you have removed the teammate from your workspace first. Once this is done, reach out to our support team.
Important: Hard deletion is permanent, however you can cancel a delete request within 7 days of asking us to delete the teammate. After 7 days the teammate is permanently removed.
For further questions, reach out to us through the Messenger, or by emailing dataprotection@intercom.io.