Fin Support

Train Fin to get the best results for your customers

Train

Discover which content types can be created natively in Intercom and used by Fin AI Agent and when to utilize them.

Content types and when to use them

How to set up a regular sync of your Zendesk help center articles for Fin.

Sync from your Zendesk help center

Sync and manage websites

Using Snippets as another content source for Fin and self-serve support.

Create and manage snippets

Using PDF files as a content source for Fin AI Agent to respond to customers.

Upload and manage PDF files

Generate content for Fin using teammate conversations to improve resolution rates and fill knowledge gaps.

Content from conversations [beta]

How to give Fin AI Agent and Copilot access to content which can be used to generate AI answers for customers and teammates.

Enable or disable content for Fin and Copilot

How to target content at a specific audience, and ensure Fin is able to match content with the right customer.

Manage content audiences and targeting for AI answers

Manage your content better by grouping and organizing content with tags.

Content tagging

Create a multilingual AI agent to provide support and answers in multiple languages.

Use Fin AI Agent in multiple languages

How to produce support content that's optimized for Fin AI Agent.

Optimizing content for Fin

Get AI-powered recommendations to improve Fin's content and performance.

Use AI-powered suggestions to improve Fin

Help with all of the different types of content that Fin can learn from

Train Fin: Content

How to use Fin Guidance to customize responses to match your support policies and communication style.

Provide Fin AI Agent with specific guidance

Learn how to use Fin Guidance effectively to improve Fin's performance and answer relevancy.

Fin Guidance best practices: Writing effective AI prompts

Set up guidance to train Fin on your support policies

Train Fin: Guidance

Allowing Fin to handle more complex processes

Fin Tasks [closed beta]

See our best practices and examples when creating Fin Tasks and writing instructions for Fin.

Fin Tasks best practices and examples

How attributes can power your Fin Tasks, Workflows, and Data Connectors

A guide to using APIs with Data Connectors in your Fin workspace.

Designing and using your APIs with Data Connectors

Train Fin: Tasks

How Copilot can increase productivity and help you provide exceptional customer service.

Copilot explained

How to use Copilot as a personal AI assistant in your Fin workspace.

How to use Copilot

How to use Copilot as a personal AI assistant in multiple languages.

Multilingual Copilot

Frequently asked questions about Copilot.

Copilot FAQs

How to create internal articles and enable them for Copilot.

Create and manage internal articles

How to measure the impact and value of providing Copilot for your support teams.

Measuring the impact of Copilot

How to introduce Copilot and set your teammates up for success.

Prepare your workspace for Copilot

Copilot

Create a custom design with text, images, and links

Sign up

Learn more

Find answers and get help from Intercom Support and Community Experts

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