Intercom

How to train Fin on public URLs from your website.

Sync and manage websites

Using PDF and DOCX files as a content source for Fin to respond to customers.

Upload and manage documents

Using Snippets as another content source for Fin and self-serve support.

Create and manage snippets

How to produce support content that's optimized for Fin AI Agent.

Optimizing content for Fin

Discover which content types can be created natively in Intercom and used by Fin AI Agent and when to utilize them.

Content types and when to use them

Manage your content better by grouping and organizing content with tags.

Content tagging

How to target content, guidance, data, tasks, and workflows at a specific audience, and ensure Fin is able to match it with the right customer.

Manage audiences and targeting for Fin

How to set up a regular sync of Salesforce Knowledge into Fin.

Sync content from your Salesforce help center

How to use content gap recommendations to improve Fin's performance.

Use AI-powered content recommendations to improve Fin

How to set up a regular sync of your Zendesk help center articles into Fin.

Sync content from your Zendesk help center

How to sync content from Box to use with Fin and Copilot.

Sync content from Box

How to sync your documents from Document360 to use with Fin and Copilot.

Sync content from Document360

How to sync or import your support content from Confluence, Guru, or Notion.

Sync or import internal articles from external sources

Help with all of the different types of content that Fin can learn from

Train Fin: Content

Create a custom design with text, images, and links

AI Research

Product Changes

Built For You

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Fin Academy

Webinars

Contact sales

Customers

Ideas Blog

Security & Safety

Research

Resources

Events

Fin in Action

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Find answers and get help from Intercom Support and Community Experts

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