You can connect more than one Fin workspace to the same Salesforce org. This is useful when you want separate Fin setups for different product lines, brands or regions, each with its own content, guidance and workflows, while your team works from one Salesforce org.

Create a separate Embedded Service Deployment in Salesforce for each Fin workspace, and connect each workspace to its own deployment. This keeps each workspace's conversations and handoffs separate.

Each workspace checks Salesforce for Cases on its own. If two workspaces can pick up the same Cases, both may try to respond. To avoid this, set up each workspace so it only works on its own Cases, for example by queue or by a Case field such as product, brand or region.

When Fin hands off to your team, values you save with a Set data step in a Fin workflow are carried onto the Salesforce Case. You can use this to show which workspace or product line a Case came from, and to route it to the right team in Salesforce.