Intercom

Describes the fields and permissions set up by the Fin for Salesforce unlocked package

Fin for Salesforce unlocked package

Enabling Fin across channels with handover to Salesforce.

Deploy Fin for Salesforce

How to set up the necessary Salesforce permissions for integrating your Fin workspace with Cases.

Fin for Salesforce Cases: Required permissions

How to configure and customize Fin to handle cases on Salesforce Service Cloud.

Fin for Salesforce Cases: Set up

Understand how data is pulled from and pushed back to Salesforce when using the Salesforce Cases channel.

Fin for Salesforce Cases: How is data synced?

Salesforce Cases

How to configure and customize Fin in the Fin Messenger and pass conversations to Salesforce.

Fin Messenger: Setting up with Salesforce MIAW

Understand how data is pulled from and pushed back to Salesforce when using the Fin Messenger channel

Fin Messenger: How is data synced with Salesforce?

Learn how to configure the Fin Messenger handoff to Salesforce agents using Flows and pre-chat attributes.

Fin Messenger: Map data using Salesforce Flows

This guides you through the steps to install the Fin Messenger on a Salesforce webpage.

Fin Messenger: Embedding in your Salesforce portal

This article guides you through setting up the necessary Salesforce permissions for integrating your Fin workspace with MIAW.

Fin Messenger: Required permissions for Salesforce

How to generate JWTs to secure the Fin Messenger for Salesforce

Fin Messenger: Generating JWTs for Salesforce

How to enable user verification in Salesforce Enhanced Chat.

Fin Messenger: Enabling user verification in Salesforce

Fin Messenger

Use this guide to diagnose error codes and resolve common issues with your Salesforce integration.

Fin for Salesforce: Fix common integration errors

Common questions and troubleshooting support.

FAQs

Create a custom design with text, images, and links

AI Research

Product Changes

Built For You

View demo

Fin Academy

Webinars

Contact sales

Customers

Ideas Blog

Security & Safety

Research

Resources

Events

Fin in Action

Start free trial

Find answers and get help from Intercom Support and Community Experts

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Empty Help Center

Uh oh. That page doesn’t exist.

Home

Search results

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.