Operator is included with your Pro add-on and comes with 6,000 free credits each month. Credits measure everything Operator does, including analyzing data, debugging Fin, authoring procedures, and improving your content. If you use more than your monthly inclusion, additional usage is charged at $0.01 per credit.
What's included
Operator is included with your Pro add-on, not as unlimited access, but with 6,000 free credits per month.
Usage above your free credit inclusion is charged at $0.01 per credit.
Credits apply to Operator only and can't be used for other products.
To use Operator, you need an active Pro add-on, which has a 500-conversation minimum. Go to Settings > Subscription > Billing add Pro.
Your monthly credit inclusion
Pro has a 500-conversation minimum to use — Operator credits are included once you're on Pro, regardless of your conversation volume beyond that minimum.
Monthly plan customers get 6,000 credits included within their Pro subscription.
Additional Operator usage continues to be charged on a pay-as-you-go basis at 1 cent per credit.
Note: During a Pro trial, you have unlimited access to Operator. If your trial ends without converting to a paid Pro add-on, you'll lose Operator access.
Viewing and managing your credits
Viewing your usage
To view your Operator credit usage, go to Settings > Subscription > Usage > Credits.
Click Set usage alerts and limits to open the Credits tab. From here you can set alerts and credit limits.
The usage bar shows credits used this billing period, prepaid usage remaining, and your current limit. The teammate breakdown shows each teammate's chats, credits used, and Operator access status.
Alerts and limits
Set an alert
Alerts send email notifications to your billing contacts when usage hits 50%, 80%, and 100% of your set amount.
Click Set usage alerts and limits.
Open the Credits tab.
Check the Alerts box and enter a credit threshold.
Click Save — billing contacts are notified by email when usage hits 50%, 80%, and 100% of this amount.
Tip: Use alerts to get notified before you reach your limit — Operator keeps running. Use a limit for hard spend control — Operator stops automatically when the limit is reached. You can set both.
Set a workspace limit
Limits set a spending cap on credits — independent of how many credits are actually available in your pool. When the limit is reached, Operator turns off immediately, even if your workspace still has credits remaining. You'll see an "Operator is turned off" message in-product.
Click Set usage alerts and limits.
Open the Credits tab.
Check the Limit box and enter a maximum credit amount.
Click Save changes.
A Confirm limits dialog appears, warning that once the limit is hit, Operator will be disabled for all teammates. Click Confirm changes to apply.
Note: Your default credit limit is set to your free inclusion amount (6,000 credits) — remove or increase it to allow pay-as-you-go usage at $0.01 per credit. Changes to alerts and limits take effect within the next hour.
Set a teammate limit
You can set an Operator credit limit for individual teammates, giving you finer control over your Operator spend. A teammate's limit caps how many credits they can consume in the billing period. Once reached, Operator stops for that teammate while the rest of the workspace continues unaffected.
Click Set usage alerts and limits.
Open the Credits tab and scroll to the "Usage by teammate" section.
Tick Can use Operator for the teammate and enter a credit limit amount if needed.
Click Save.
Note: Credit limits can only be updated for up to 100 teammates per request. Teammate limits are separate from Operator access permission: access controls whether a teammate can use Operator at all; a limit controls how much they can spend.
When your credits run out
By default, Operator stops when you hit your 6,000-credit monthly inclusion. To continue using Operator beyond that, you need to explicitly opt in to pay-as-you-go.
Default: Operator stops at 6,000 credits
Your credit limit is set to 6,000 by default — equal to your monthly inclusion. When your workspace hits that limit, Operator turns off. You'll see a "Limit reached" badge on your credits dashboard and a "Your workspace has reached its usage limit" banner in Operator.
To resume Operator, increase or remove your limit:
Click Set usage alerts and limits.
Open the Credits tab.
Increase or remove your credit limit.
Click Save — Operator resumes within the next hour.
Note: Removing your limit opts your workspace into pay-as-you-go — any usage above 6,000 credits will be charged at $0.01 per credit.
Opting in to pay-as-you-go
If you want Operator to keep running beyond your 6,000-credit inclusion, you need to opt in by removing or raising your credit limit. Once opted in, any usage above 6,000 credits is charged at $0.01 per credit and billed as a separate line item at the end of your billing period.
For example, if your workspace uses 6,408 credits in a billing period:
Prepaid (included) usage: 6,000 credits
Additional (pay-as-you-go) usage: 408 credits at $0.01 each = $4.08
Note: Credits reset at the start of each billing period, matching your subscription cycle. To avoid unexpected charges, set an alert threshold before you hit your limit.
Operator permissions
Operator access is on by default for all teammates — both full seats and Lite seats.
To change access, go to Settings > Workspace > Teammates, select a teammate, and check or uncheck Can access Fin Operator under the Operator section. The change takes effect immediately.
You can't change your own Operator access — ask a teammate to enable it for you.
Teammates without access see a blocked state on the Operator page and won't see the "Ask Operator" prompt elsewhere in the workspace.
Operator respects your existing teammate permissions — it can't be used to do anything a teammate couldn't already do directly in the workspace.
If you cancel the Pro add on, Operator access is removed regardless of any remaining credit balance.
FAQs
Is Operator included in my Pro add-on or is it a separate add-on?
Is Operator included in my Pro add-on or is it a separate add-on?
Operator is included with your Pro add-on — there's no separate add-on to purchase. Every Pro workspace on a monthly plan gets 6,000 free Operator credits per month as part of the plan. If you use more than your monthly inclusion, additional usage is charged at $0.01 per credit on a pay-as-you-go basis.
What is a credit?
What is a credit?
Credits are units Operator uses to measure and pay for usage across your workspace. Everything Operator does — analyzing your support data, debugging and testing Fin, authoring and editing procedures, and improving your content and guidance — consumes credits. The number of credits an action consumes reflects the work involved, so heavier actions use more.
What happens when I run out of credits?
What happens when I run out of credits?
By default, Operator stops when your workspace hits 6,000 credits — overages don't apply automatically. To keep using Operator past your monthly inclusion, you need to opt in: go to Settings > Subscription > Usage, click Set usage alerts and limits, open the Credits tab, then increase or remove your limit and click Save. Any usage above 6,000 credits is charged at $0.01 per credit and appears as a separate line item on your bill.
Can I set a hard limit on my Operator spend?
Can I set a hard limit on my Operator spend?
Yes. Go to Settings > Subscription > Usage > Credits, choose Set usage alerts and limits, enable Limit, enter your maximum credit amount, and save. Operator stops immediately when that limit is reached — even if credits remain. Because 1 credit costs $0.01, a limit of 10,000 credits equals a maximum of $100 in additional usage.
Can I buy extra credits upfront?
Can I buy extra credits upfront?
You can't purchase credits upfront. Once your 6,000 monthly free credits are used, additional usage is charged on a pay-as-you-go basis at $0.01 per credit. Credits reset at the start of each new billing cycle and don't carry over.
When do my credits reset?
When do my credits reset?
Credits reset at the start of each billing period and don't carry over, matching your subscription cycle.
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