Fin Operator FAQs

Fin Operator is generally available to customers with a paid Pro add-on. It is included with Pro with a monthly allowance of Operator credits. If you use more than your included allowance, you can purchase additional usage. To access Fin Operator, go to Fin AI Agent > Operator in your workspace.Fin Operator is available to teammates with a full seat and the Operator access permission. Admins can manage this permission from Settings > Workspace > Teammates. If you’re using an existing Pro trial, access may depend on when the trial started and whether your workspace was already using the Operator beta. To continue using Fin Operator after a trial or extended beta access ends, you’ll need a paid Pro plan.

Fin Operator covers the full range of tasks involved in running and improving your Fin setup:

Fin Operator is included as part of the paid Pro add-on. It comes with a monthly allowance of Operator credits. If you exceed your included allowance, you can purchase additional usage.

You can view the credit usage for any individual chat. Click the ... menu at the top right of the chat — this shows Credits used in chat along with the total count for that conversation.

Fin Operator became generally available on August 6, 2026, as part of the Pro add-on.

Yes. Fin Operator proposes changes, but you stay in control. You review and approve anything before it goes live. It's designed to help you move faster, not take decisions out of your hands.

The Pro add-on gives you the tools to build and improve Fin. Fin Operator helps you use those tools more effectively by identifying what to fix, what to improve, and what to automate next.

Teams use Fin Operator to identify issues faster, reduce manual work, and continuously improve automation.

Fin Operator is purpose-built for support operations in ways a general AI model can't replicate on its own.

Fin Operator has the following current limitations:

Fin Operator is actively being developed. Here's what's coming next:

Fin Operator is available for US, EU, and AU hosted workspaces.

Fin Operator conversations are specific to each teammate. Your conversation history is private to you and isn't shared with other teammates in your workspace. That said, you can share the URL of any thread directly with a teammate — they'll be able to open and view that conversation.

Exporting Fin Operator conversations isn't currently supported. If this is something you need, we'd love to hear about your use case — contact our support team to share feedback.

Fin is an agent for your customers. Fin Operator is an agent for your team.

The chat composer locks while Fin Operator is thinking or working through a task. This is expected — Fin Operator needs to complete its current task before taking a new instruction. Once it finishes, the composer unlocks automatically.

These indicators show what Fin Operator was doing between responses. 'Thought for X seconds' means it was reasoning and planning without using any tools. 'Worked for X seconds' means it actively took actions — querying data, reading content, or making proposals. Expand either using the chevron to read the full reasoning.

Yes. When Fin Operator proposes a change, a review panel slides out showing a color-coded diff — green for content being added, red for content being removed. The green additions are editable directly in the panel before you approve. Nothing goes live until you explicitly confirm.

Fin Operator never publishes, modifies, or deletes content directly. Every change goes through a proposal — Fin Operator proposes, you review, and only your explicit approval makes it live.

Fin Operator can find and update a term across your entire knowledge base — articles, snippets, and internal articles — in one go. For example: 'We're renaming our Starter plan to Basic — update every mention across all our content.'

New articles created through Fin Operator are saved as drafts and disabled for Fin AI by default. Accepting the proposal doesn't publish the article — you'll need to open the draft in the knowledge hub, review it, and publish it manually when it's ready. Until published and enabled for Fin, the article won't be used in Fin's answers.

This is a known issue. When reviewing a pending article update in Fin Operator, the preview pane may appear blank — showing only the article title with no body content visible.

This is not caused by your browser settings, extensions, or Content Security Policy. You do not need to make any changes to your site or setup.

Our engineering team is actively tracking a fix. If you're experiencing this, please contact Fin Support.

Yes — you can use Fin Operator to surface product feedback from customer conversations. It can analyze large volumes of conversations to identify recurring themes, pain points, and feature requests that customers are raising with your support team. You can ask it things like:

This makes it useful for closing the loop between your customer-facing team and product or engineering — giving you structured, evidence-based summaries rather than anecdotal feedback.

Fin Operator can help you understand why your workflows are failing, but there are important boundaries to understand:

A good starting point: ask Fin Operator to identify conversations where a specific workflow should have resolved the issue but didn't — it can surface patterns that point you toward the root cause.