When you install Intercom on your site, we automatically track and store certain standard data fields on users which are core to our service. You can opt to collect additional data, such as social profiles, and you can define and send Intercom the custom data that matters most to your business.
How we expire data
To ensure we comply with the EU General Data Protection Regulation (GDPR), we automatically expire data we don’t have a requirement or use for.
We expire data for visitors who have not been seen for 9 months. We will automatically delete the entire record and event history of visitors who have not visited your site in 9 months.
If a visitor returns after 9 months they will be treated like a new visitor.
This change only impacts visitor data – your user data is unaffected.
How we track data
Below is a full list of data we track.
Standard data tracked:
Name (a person’s full name).
Email (user’s or lead’s email address).
Phone number (a user or lead's phone number).
Last seen (the last day a user visited your site or app).
First seen (the first day a user visited your site or app).
Signed up (the day a user first signed up for your product).
City and country (calculated by the lead or user’s IP address location).
Last contacted (the date you or a teammate last contacted a user).
OS (the operating system a person is using).
Browser language (the language set by the browser a person is using).
Browser version (the precise version of the browser a person is using).
Language override (a preferred language setting for a person).
Messages, comments and conversations in Intercom.
For privacy and security reasons, we do not provide the IP addresses of users/visitors.
Learn more about tracking user data and our security practices.
Need more help? Get support from our Community Forum
Find answers and get help from Intercom Support and Community Experts