Train Fin: Content
Help with all of the different types of content that Fin can learn from
13 articles
Sync from your Zendesk help centerHow to set up a regular sync of your Zendesk help center articles into Intercom.
Sync and manage websitesHow to train Fin on public URLs
Create and manage snippetsUsing Snippets as another content source for Fin and self-serve support.
Upload and manage PDF filesUsing PDF files as a content source for Fin AI Agent to respond to customers.
Content from conversations [beta]Generate content for Fin using teammate conversations to improve resolution rates and fill knowledge gaps.
Enable or disable content for FinHow to give Fin access to content in the Knowledge Hub which can be used to generate AI answers for customers and teammates.
Optimizing content for FinHow to produce support content that's optimized for Fin AI Agent.
Use Fin AI Agent in multiple languagesCreate a multilingual AI agent to provide support and answers in multiple languages.
Content taggingManage your content better by grouping and organizing content with tags.
Manage content audiences and targeting for AI answersHow to target content at a specific audience, and ensure Fin is able to match content with the right customer.
Content types and when to use themDiscover which content types can be created natively in Intercom and when to use them.
Copilot explainedHow Copilot can increase productivity and help you provide exceptional customer service.
Copilot included and unlimited usagePricing and access to Copilot.