You can sync your documents from Document360 as external content in Fin and make it available for Fin and Copilot.
Sync content from Document360
To start a sync, go to Train > Content and click on + New content then select "Document360".
Next, you'll need to input your API token and select your hosting region.
Note: Document360 does not explicitly expose what hosting region your workspace is in the UI. If you receive an error, try with different region. We currently don't support privately hosted knowledge bases.
Next, choose your Document360 project/workspace and the language(s) you'd like to sync. Then click Start sync.
Note: If you select to sync multiple languages, you can't choose categories to sync as not all categories exist in all languages.
Re-sync or remove Document360 content
Once synced, you can manually re-sync or remove content from Document360 from Train > Content by clicking the 3 dot menu next to Document360.
Note:
A Professional or Business Document360 subscription is required to access their REST APIs, which are necessary for syncing with Fin.
Document360 has relatively low API rate limits (60 or 100 requests per minute, depending on your plan), which may slow down large syncs.
Only published articles are synced; drafts are not included.
All selected language versions of articles will be synced. To make content in those languages available to Fin, ensure you've added them as supported languages in your Fin workspace.
Content is automatically re-synced with Document360 every 7 days.